Speakers

Claire Donnellan

director, Customer Centric Consulting
Jerry Angrave

customer experience director, Empathyce
Kurush Minocher

chief commercial officer, Greater Toronto Airports Authority
Oliver King

managing partner, Engine CXD
Aoife Webster

business change and transformation consultant, PA Consulting Group
Hayley Bartholomew

senior project manager – strategic change and transformation, Manchester Airports Group
Valerie St-James

vice president, market research and strategic insights, ACI World
Alexander Lindner

senior project leader, Zurich Airport Ltd
Davide Caenaro

head of information services/passenger services, Flughafen Zürich AG/Zurich Airport Ltd
Piétrick Voyer

director of operations, Grantley Adams International Airport