Claire Donnellan
director,
Customer Centric Consulting
Claire is a respected aviation expert with over 30 years of experience spanning regional and international airlines, airports and industry associations. A qualified human-centered designer, she develops customer strategies, manages complex stakeholder engagements and creates strategic alignment. She peer-reviews and optimizes conceptual designs and operational plans, from small projects to masterplans. Her work spans regional to major airports, global and national associations, commercially focused assets and inclusive not-for-profits, reflecting her commitment to balancing innovation with impact.
Sessions
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08-Apr-2025N104Introduction by Conference Chairs
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08-Apr-2025N104Panel discussion: From ‘why’ to ‘how’ – developing practical guidance for airport accessibility
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09-Apr-2025TBCIntroduction by Conference Chairs
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10-Apr-2025N115Introduction by Conference Chair
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