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- Welcome to PTE World Conference 2026!
- Airport cities, regions and connections
- Airport capacity and flexibility
- Airport design, planning and development
- Airport design, planning and development – Middle East and Asia Pacific
- Airport management – leadership and strategy
- Airport facilities management
- Airside management and operations
- Aviation security and facilitation
- Barrier-free and inclusive travel
- Beyond the dashboard: Data strategy and culture
- Customer and workforce experience
- Commercial revenue – planning, optimising and managing non-aero activities
- Customer experience
- Digital identity and wallets in travel
- Environment and sustainability
- Future airports and innovation
- Future mobility – AAM, UAM and vertiports
- Technovation
Welcome to PTE World Conference 2026!
09:00 - 10:00
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- Welcome to PTE World Conference 2026!
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- Welcome to PTE World Conference 2026!
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- Welcome to PTE World Conference 2026!
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Airport cities, regions and connections
10:00 - 17:15
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- Airport cities, regions and connections
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- Airport cities, regions and connections
Airports develop mixed-use commercial property on airport premises, often called Airport Cities, that have the potential to deliver significant... -
- Airport cities, regions and connections
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- Airport cities, regions and connections
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- Airport cities, regions and connections
Airports have evolved as drivers of urban development in the 21st century, much as railways shaped cities in the... -
- Airport cities, regions and connections
Airports are vital infrastructures that not only connect cities to global destinations but also serve as crucial hubs within... -
- Airport cities, regions and connections
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- Airport cities, regions and connections
Improving multimodality at European airports is key to enhancing connectivity, passenger and staff experience and sustainable mobility. This panel... -
- Airport cities, regions and connections
Malpensa North Rail Access represents over 15 years of strategic cooperation between SEA Milan Airports and Ferrovienord (regional rail... -
- Airport cities, regions and connections
Airports are evolving into central hubs of regional growth, resilience and sustainability. This presentation introduces a data-driven framework that... -
- Airport cities, regions and connections
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- Airport cities, regions and connections
For the last four years, more than 15 EU airports of completely different types have worked together to implement... -
- Airport cities, regions and connections
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- Airport cities, regions and connections
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Airport design, planning and development
09:00 - 13:30
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- Airport design, planning and development
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- Airport design, planning and development
This panel will focus on what the UK aviation sector is capable of achieving... -
- Airport design, planning and development
This presentation will explore how Manchester Airport’s brand-new Terminal 2 has been designed for growth. It will take the... -
- Airport design, planning and development
The expansion of Heathrow is the largest privately financed project in Europe, and in January the UK government gave... -
- Airport design, planning and development
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- Airport design, planning and development
The presentation will showcase the new international airport in Heraklion, Crete, Europe’s only greenfield airport under construction. It will... -
- Airport design, planning and development
O’Hare International Airport, in partnership with its design collaborators SOM, Studio ORD and HNTB, has embarked on a transformational... -
- Airport design, planning and development
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- Airport design, planning and development
The presentation explores how Centralny Port Komunikacyjny (CPK) is being planned and delivered as a state-of-the-art multimodal transportation hub... -
- Airport design, planning and development
Düsseldorf Airport (DUS), Germany’s fourth-largest airport by passenger volume, pursues a strategy centered on delivering excellent passenger service, promoting... -
- Airport design, planning and development
Tirana International Airport is experiencing unprecedented growth, setting new records in passenger traffic and connectivity. To meet this demand,... -
- Airport design, planning and development
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- Airport design, planning and development
Airports are leading the global shift toward sustainable infrastructure. This session explores an integrated, data-driven approach to designing net... -
- Airport design, planning and development
This presentation highlights the design-build approach used to deliver the largest modular concourse project at DFW’s Terminal F. Attendees... -
- Airport design, planning and development
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Airside management and operations
10:00 - 17:15
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- Airside management and operations
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- Airside management and operations
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- Airside management and operations
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- Airside management and operations
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- Airside management and operations
The vision 'Zurich – the most integrative airport system in Europe by 2030' drives stronger coordination and efficiency across... -
- Airside management and operations
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- Airside management and operations
Airports increasingly face pressure to optimize throughput, reduce delays and maintain high safety margins amid growing aircraft movements, constrained... -
- Airside management and operations
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- Airside management and operations
Dallas Fort Worth International Airport, one of the world’s leading aviation hubs, and Copenhagen Optimization, a global leader in... -
- Airside management and operations
Airports are often seen as passive infrastructure providers, with airlines, handlers and ATC responsible for driving operations. But recent... -
- Airside management and operations
Most airports reserve ORAT for mega projects; Aéroports de Montréal made it a daily habit. Over five years, ADM... -
- Airside management and operations
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Aviation security and facilitation
09:00 - 17:15
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- Aviation security and facilitation
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- Aviation security and facilitation
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- Aviation security and facilitation
Risk management and SeMS are no longer parallel functions. They are parts of the same learning system. One identifies... -
- Aviation security and facilitation
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- Aviation security and facilitation
APEX in Security reviews consistently reveal that common vulnerabilities often stem from organizational culture, airport size and operational complexities.... -
- Aviation security and facilitation
One-stop security (OSS) can be defined as 'the process of screening people for prohibited items once, at the beginning... -
- Aviation security and facilitation
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- Aviation security and facilitation
Being first isn’t always best, especially when it means being the first major airport to be hit by a... -
- Aviation security and facilitation
Collaboration has always driven human progress, even before aviation existed. Today, as the aviation ecosystem grows more interconnected and... -
- Aviation security and facilitation
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- Aviation security and facilitation
Copenhagen Airport, recently recognized by Skytrax for world-leading security screening, set out to modernize its checkpoint to meet evolving... -
- Aviation security and facilitation
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- Aviation security and facilitation
Checkpoints have undergone significant security enhancements in the past several years. The use of computed tomography x-ray in the... -
- Aviation security and facilitation
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Environment and sustainability
09:00 - 17:15
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- Environment and sustainability
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- Environment and sustainability
This joint presentation explores NACO's development of ACI-World's Global ESG Framework and how Riyadh Airport Company's early alignment of... -
- Environment and sustainability
This session explores the ecosystem behind sustainability reporting in large organizations. It addresses the challenges of managing vast and... -
- Environment and sustainability
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- Environment and sustainability
Decarbonizing aviation is at the core of Manchester Airports Group (MAG) strategy, both as one of MAG’s seven strategic... -
- Environment and sustainability
During the presentation, we will discuss the implementation of different types of hydrogen GSE at Schiphol Airport, focusing on... -
- Environment and sustainability
Erratic, heavy downpours are ever more prevalent due to climate change, and have wreaked havoc at airports across geographies.... -
- Environment and sustainability
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- Environment and sustainability
Airports and nature have a contradictory relationship: they can harm each other, yet restricted human access and natural adaptation... -
- Environment and sustainability
Aeroporti di Roma is implementing advanced circularity solutions across the entire waste cycle (production, collection and disposal). Key initiatives... -
- Environment and sustainability
Sustainability experts will discuss how the EU Green Deal initiative support sustainability goals within an airport context. Through this... -
- Environment and sustainability
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- Environment and sustainability
Kansai International Airport (KIX) is located on an artificial island reclaimed offshore, and in 2018 it was struck by... -
- Environment and sustainability
Awareness of the potential impacts of climate events on airport infrastructure keeps growing, with evidence of more frequent and... -
- Environment and sustainability
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Commercial revenue – planning, optimising and managing non-aero activities
09:00 - 17:15
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- Commercial revenue – planning, optimising and managing non-aero activities
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- Commercial revenue – planning, optimising and managing non-aero activities
London Gatwick’s North Terminal International Departure Lounge expansion reimagines the passenger experience through an extension delivered in a live... -
- Commercial revenue – planning, optimising and managing non-aero activities
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- Commercial revenue – planning, optimising and managing non-aero activities
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- Commercial revenue – planning, optimising and managing non-aero activities
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- Commercial revenue – planning, optimising and managing non-aero activities
Airports are transforming into multifaceted destinations that blend travel and commerce, with non-aeronautical revenues now accounting for up to... -
- Commercial revenue – planning, optimising and managing non-aero activities
As technology rapidly transforms the airport experience, its integration into hospitality presents opportunities and challenges. This session explores the... -
- Commercial revenue – planning, optimising and managing non-aero activities
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- Commercial revenue – planning, optimising and managing non-aero activities
Airport dining is no longer what it used to be. It continues to attract more travelers by offering a... -
- Commercial revenue – planning, optimising and managing non-aero activities
Ontario International Airport, in collaboration with one of its concessionaires, Brewery X, launched Come Fly With Me, a co-branded... -
- Commercial revenue – planning, optimising and managing non-aero activities
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- Commercial revenue – planning, optimising and managing non-aero activities
Travelers' shopping habits and motivations are changing, and the retail offer must change with them. To ensure airport retail... -
- Commercial revenue – planning, optimising and managing non-aero activities
In today's volatile aviation environment – marked by shifting passenger behavior, possible turbulences in passenger numbers and geopolitical threats... -
- Commercial revenue – planning, optimising and managing non-aero activities
This session highlights how Queen Alia International Airport in Jordan has implemented a comprehensive commercial management system (CMS). The... -
- Commercial revenue – planning, optimising and managing non-aero activities
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Customer experience
13:30 - 17:15
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- Customer experience
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- Customer experience
The airport of the future won’t be defined by its runways or terminals, but by how it feels to... -
- Customer experience
In the fast-paced world of airport operations, transformation often focuses on systems and processes. But what happens when you... -
- Customer experience
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- Customer experience
This session reveals how DFW went from a static customer journey map on the wall to a living, unified... -
- Customer experience
Traveler expectations are evolving, and the industry must go beyond optimized touchpoints and operational efficiency. The latest Global Traveller... -
- Customer experience
Our presentation will unveil the exciting transformation of the information service environment at Zurich Airport. In addition to strategically... -
- Customer experience
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- Customer experience
How many words do you know starting with the letter C? At Grantley Adams International Airport, we have built... -
- Customer experience
Rio has become a global capital of culture, entertainment and major events – a city that welcomes the world.... -
- Customer experience
Historic terminals present a unique but challenging opportunity to merge heritage with contemporary passenger experience. The redevelopment of Vilnius... -
- Customer experience
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- Customer experience
As a small airport serving 6.3 million passengers annually in the Central America and Caribbean region, we take immense... -
- Customer experience
The presentation will focus on the airport's journey to five stars and the critical role the guest experience program... -
- Customer experience
Birmingham Airport (BHX) has announced the launch of an innovative tech-driven initiative designed to fully transform the passenger experience.... -
- Customer experience
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Technovation
09:00 - 13:30
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- Technovation
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- Technovation
In this session, we will present the updated innovation strategy of Aena (the world’s largest airport operator by passenger... -
- Technovation
Join Miami International Airport and technology consultant Introba for a candid and open discussion about digital transformation at one... -
- Technovation
Airports generate massive data volumes, yet teams struggle to find and analyze information effectively. This case study presents a... -
- Technovation
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- Technovation
In today’s hyper-connected world, technology alone no longer differentiates success, experience does. This session explores how organizations can align... -
- Technovation
Artificial intelligence is transforming every dimension of the passenger journey, from relationship to transaction to experience. By enabling smarter... -
- Technovation
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- Technovation
Amsterdam Airport Schiphol is developing a new generation of operational monitoring and control platforms to empower its daily operations... -
- Technovation
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- Technovation
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- Technovation
Birmingham Airport’s Connected Personal Experiences (CPE) strategy is reshaping how passengers interact with the airport. Unique in its blend... -
- Technovation
How does one airport turn a federal operational initiative into a signature passenger experience? This chat explores Orlando International... -
- Technovation
From check-in to takeoff, technology is transforming how passengers move through airports and how teams behind the scenes operate.... -
- Technovation
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Future airports and innovation
10:00 - 17:15
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- Future airports and innovation
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- Future airports and innovation
In a world overflowing with emerging technologies and disruptive startups, the challenge for large organizations is no longer spotting... -
- Future airports and innovation
The presentation will showcase industry best practices within cruise terminal management, which should be adopted by airports for efficiencies.... -
- Future airports and innovation
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- Future airports and innovation
In an era where digital platforms know what we want before we do, the aviation industry is racing to... -
- Future airports and innovation
Panel discussion: The now, the new and the next – a futurist perspective of airport design revisitedAirports evolve between the pragmatism of the 'now', the challenges of the 'new' and the promise of the 'next.'... -
- Future airports and innovation
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- Future airports and innovation
As the first round of pilots under the Airports for Innovation (A4I) consortium reaches completion, participating airports are sharing... -
- Future airports and innovation
Airports around the world have undergone a remarkable transformation. Traveler satisfaction has surged to its highest level in a... -
- Future airports and innovation
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- Future airports and innovation
As one of the world’s busiest airports, LAX is balancing global connectivity with the need to deliver a seamless,... -
- Future airports and innovation
Remember your chemistry class? Nuclear energy is a clean and sustainable energy source that generates much-needed power. But how... -
- Future airports and innovation
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Airport design, planning and development
09:00 - 13:30
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- Airport design, planning and development
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- Airport design, planning and development
Investment in airports is picking up again, but future growth needs to balance rising passenger demand with long-term resilience... -
- Airport design, planning and development
Heathrow West Limited’s alternative expansion proposal offers a practical and deliverable plan for the future of Heathrow. Developed with... -
- Airport design, planning and development
Airline, cargo integrator and developer representatives will showcase how large- and small-scale airport capital improvement programs spur economic development,... -
- Airport design, planning and development
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- Airport design, planning and development
Innovation was embedded throughout the delivery of SFO’s Harvey Milk Terminal 1, from design through operations. One year after... -
- Airport design, planning and development
At PTE 2025, MAG and Pascall+Watson presented the London Stansted expansion concept design to illustrate the promotion of well-being... -
- Airport design, planning and development
Generational mega projects such as new terminal builds are extremely complex and rife with pitfalls that can derail even... -
- Airport design, planning and development
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- Airport design, planning and development
Marseille Provence Airport and Portland International Airport won Unesco’s Prix Versailles World’s Most Beautiful Airports 2025. It was said... -
- Airport design, planning and development
When embarking on the design for the new 18-gate Terminal C at San Antonio International Airport, the airport challenged... -
- Airport design, planning and development
Airports use art, branding and digital installations – which are typically separate programs – to enhance the guest experience.... -
- Airport design, planning and development
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- Airport design, planning and development
Within the 2R and 3R environments of future Heathrow, satellite facilities remain vital – supporting nearly half of all... -
- Airport design, planning and development
What happens when your airport continues setting enplanement growth records and has already implemented several major capital improvement programs... -
- Airport design, planning and development
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Airport management – leadership and strategy
09:00 - 17:15
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- Airport management – leadership and strategy
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- Airport management – leadership and strategy
Aviation is stepping into one of its most defining decades, where how the industry grows, adapts and maintains trust... -
- Airport management – leadership and strategy
Discover how visionary leadership transformed an ex-hub airport into a successful origin-and-destination facility and innovation platform, including strategies for... -
- Airport management – leadership and strategy
The global evolution of the aeronautical sector can be seen as an opportunity to transform and enhance airport capabilities... -
- Airport management – leadership and strategy
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- Airport management – leadership and strategy
Private airport concessionaires are driving airside developments for their airport portfolio across the world. From digital innovations to improve... -
- Airport management – leadership and strategy
During this panel, the synergy between enhancing air connectivity and the supporting island airport infrastructure will be explored by... -
- Airport management – leadership and strategy
Based on (not entirely) market competition in CEE aviation markets, the speaker will present the specific case of a... -
- Airport management – leadership and strategy
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- Airport management – leadership and strategy
As the Greater Toronto Airport Authority (GTAA) expands to meet unprecedented growth, this executive fireside chat will explore the... -
- Airport management – leadership and strategy
Aeropuertos Argentina was established in 1998 to operate 35 national airport terminals. It is part of Corporación América Airports,... -
- Airport management – leadership and strategy
Airport CEOs must set priorities that balance immediate pressures with long -term transformation. This dialogue will focus on how leaders... -
- Airport management – leadership and strategy
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- Airport management – leadership and strategy
Finavia has survived a double crisis due to Covid-19 and the Ukrainian war, and its strategy has been to... -
- Airport management – leadership and strategy
Behind every world-class airport experience is a dedicated workforce. As the industry evolves, attracting, developing and retaining talent has... -
- Airport management – leadership and strategy
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Airport design, planning and development – Middle East and Asia Pacific
09:00 - 17:15
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- Airport design, planning and development – Middle East and Asia Pacific
... -
- Airport design, planning and development – Middle East and Asia Pacific
The recently opened Phnom Penh Airport in Cambodia is testimony to fast-track development of greenfield airports. In this panel... -
- Airport design, planning and development – Middle East and Asia Pacific
In October 2025, Navi Mumbai International Airport (NMIA) was inaugurated by Narendra Modi, the Prime Minister of India. NMIA... -
- Airport design, planning and development – Middle East and Asia Pacific
Hamad International Airport drives sustainable growth through strategic optimization of its operations. The development of two new concourses and... -
- Airport design, planning and development – Middle East and Asia Pacific
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- Airport design, planning and development – Middle East and Asia Pacific
Japan Airport Terminal Co. Ltd. launched terminal.0 Haneda, a co-creation incubation center advancing airport R&D. While Haneda Airport trials... -
- Airport design, planning and development – Middle East and Asia Pacific
This presentation explores how Hong Kong International Airport is setting new global benchmarks in passenger experience, operational excellence and... -
- Airport design, planning and development – Middle East and Asia Pacific
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- Airport design, planning and development – Middle East and Asia Pacific
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- Airport design, planning and development – Middle East and Asia Pacific
India’s aviation sector is undergoing an unprecedented transformation driven by massive infrastructure expansion, advanced technologies, enhanced passenger-centric design and... -
- Airport design, planning and development – Middle East and Asia Pacific
Mactan-Cebu International Airport (MCIA), in partnership with Ricondo & Associates, has launched a long-term masterplan to become the Philippines’... -
- Airport design, planning and development – Middle East and Asia Pacific
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- Airport design, planning and development – Middle East and Asia Pacific
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- Airport design, planning and development – Middle East and Asia Pacific
As part of Saudi Arabia’s Vision 2030, Riyadh Airports has launched a transformative expansion of King Khalid International Airport... -
- Airport design, planning and development – Middle East and Asia Pacific
Auckland Airport is undergoing the most ambitious infrastructure transformations in its history. With a masterplan that includes significant apron... -
- Airport design, planning and development – Middle East and Asia Pacific
Noida International Airport in the Indian capital, New Delhi, was developed at a high-speed pace, with less than six... -
- Airport design, planning and development – Middle East and Asia Pacific
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Aviation security and facilitation
09:00 - 17:15
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- Aviation security and facilitation
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- Aviation security and facilitation
Pakistan has reevaluated its strategies to address aviation security challenges, focusing on proactive measures and operational efficiency. A central... -
- Aviation security and facilitation
In regions facing geopolitical tension, airports must balance open connectivity with strong protection for assets, passengers and staff. This... -
- Aviation security and facilitation
Current global dispute zones should bring concerns to countries and airports about finding themselves in the near future under... -
- Aviation security and facilitation
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- Aviation security and facilitation
Hybrid threats to airports are evolving. From activist disruptions in recent years to drone-related air traffic closures, impacting cyberattacks... -
- Aviation security and facilitation
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- Aviation security and facilitation
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- Aviation security and facilitation
Airports and airlines experience numerous challenges in connection with major events. Among those is the coordination of security... -
- Aviation security and facilitation
Diane Sabatino and an airline or airport partner will highlight efforts to advance secure, seamless travel through facial biometrics... -
- Aviation security and facilitation
The presentation will discuss leveraging technology and biometrics to enable a self-service concept to transform the airport pass application... -
- Aviation security and facilitation
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- Aviation security and facilitation
How can law enforcement agencies and security work together to reduce the impact from disruptive behavior, terrorism and criminal... -
- Aviation security and facilitation
Testing and evaluation (T&E) are essential to ensuring security equipment is effective, reliable and ready for deployment. Today, the... -
- Aviation security and facilitation
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Barrier-free and inclusive travel
09:00 - 13:30
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- Barrier-free and inclusive travel
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- Barrier-free and inclusive travel
Fraport and Sittig Technologies present their joint Bluetooth Auracast pilot project at Frankfurt Airport – the first airport in... -
- Barrier-free and inclusive travel
This session presents the pilot of an autonomous, end-to-end wheelchair service for passengers with reduced mobility at Frankfurt Airport.... -
- Barrier-free and inclusive travel
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- Barrier-free and inclusive travel
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- Barrier-free and inclusive travel
This presentation will provide an introduction to neurodiversity, its impact on the senses and differences in sensory processing. It... -
- Barrier-free and inclusive travel
The challenge is in developing a systematic approach toward how accessibility is undertaken on a practical level. To prevent... -
- Barrier-free and inclusive travel
San Antonio International Airport is committed to becoming a barrier-free airport through an inclusive, forward-thinking terminal design. In partnership... -
- Barrier-free and inclusive travel
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- Barrier-free and inclusive travel
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Environment and sustainability
09:00 - 17:15
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- Environment and sustainability
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- Environment and sustainability
As airports commit to net zero carbon targets, future planning increasingly depends on assumptions about the performance of emerging... -
- Environment and sustainability
A new generation of airports is redefining aviation through sustainable, human-centered, resilient design. Salerno, Vilnius and Schiphol showcase this... -
- Environment and sustainability
This panel brings together ACI Europe, SEA Milan Airport, Brussels Airport and To70 to explore the ongoing use and... -
- Environment and sustainability
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- Environment and sustainability
The Royal Schiphol Group, in cooperation with KPMG and Naturalis, defined a transition plan to enhance resilience, biodiversity and... -
- Environment and sustainability
PFAS ('forever chemicals') have been under discussion and assessment for some time but have gained new attention recently. However,... -
- Environment and sustainability
The presentation will showcase how sustainability has been seamlessly integrated across design, construction and operations, addressing not only environmental... -
- Environment and sustainability
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- Environment and sustainability
Two major aviation industry blackouts taught PIT that energy resilience isn’t optional—it’s essential business strategy. PIT responded by building... -
- Environment and sustainability
We must consider the airport not as an isolated entity but instead as a vital piece for the well-being... -
- Environment and sustainability
As airports strive to decarbonize and reduce waste, the convergence of AI, data and circular economy principles is transforming... -
- Environment and sustainability
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- Environment and sustainability
Changi Airport Group is advancing strategies to mitigate emissions and adapt to climate risks while ensuring operational excellence. This... -
- Environment and sustainability
Extreme rainfall events are ever more prevalent due to climate uncertainties, and have disrupted airports across geographies. This calls... -
- Environment and sustainability
A flash flood caused by an intense rainfall event in 2021 affected MXP Airport. This triggered the planning of... -
- Environment and sustainability
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Commercial revenue – planning, optimising and managing non-aero activities
09:00 - 17:15
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- Commercial revenue – planning, optimising and managing non-aero activities
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- Commercial revenue – planning, optimising and managing non-aero activities
Pittsburgh International Airport has a long tradition of innovation, having been the first airport in the United States to... -
- Commercial revenue – planning, optimising and managing non-aero activities
Retail concepts in airports, and in our industry in general, have remained largely unchanged for a long time. Yes,... -
- Commercial revenue – planning, optimising and managing non-aero activities
Travel retail has evolved into a true destination – an immersive, editorialized space where travelers engage, discover and connect... -
- Commercial revenue – planning, optimising and managing non-aero activities
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- Commercial revenue – planning, optimising and managing non-aero activities
Julien Jäger, the CEO of Vienna Airport, reflects on his role and the airport’s key milestones, while sharing insights... -
- Commercial revenue – planning, optimising and managing non-aero activities
London Heathrow, one of the world’s most iconic airports, is leading the way in redefining commercial partnerships through the... -
- Commercial revenue – planning, optimising and managing non-aero activities
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- Commercial revenue – planning, optimising and managing non-aero activities
Brazil’s airport concession program has attracted global operators, driving major investments in safety and capacity. The Brazilian case shows... -
- Commercial revenue – planning, optimising and managing non-aero activities
The presentation highlights the crucial collaboration between CPK’s commercial team and project partners in shaping forward-thinking retail and F&B... -
- Commercial revenue – planning, optimising and managing non-aero activities
As airports evolve into commercial ecosystems, strategic partnerships and outsourcing are redefining how value is created. This presentation explores... -
- Commercial revenue – planning, optimising and managing non-aero activities
Do you want to create a bold new concession program that reflects the character of your city? Concession redevelopment... -
- Commercial revenue – planning, optimising and managing non-aero activities
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- Commercial revenue – planning, optimising and managing non-aero activities
The commercial team at Tenerife-North Airport was given the internal task to improve the quality perception level among the... -
- Commercial revenue – planning, optimising and managing non-aero activities
Airport lounges are now strategic platforms shaping guest experience, signalling brand value, and driving commercial returns. This session explores... -
- Commercial revenue – planning, optimising and managing non-aero activities
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- Commercial revenue – planning, optimising and managing non-aero activities
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Customer experience
13:30 - 17:15
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- Customer experience
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- Customer experience
As airports evolve from transit points to holistic experience hubs, personalization becomes the new language of hospitality. This session... -
- Customer experience
Passenger experience is at the heart of modern airport operations. While events are not the main act, they play... -
- Customer experience
Airports today are transforming the passenger experience through customized 'voice of the customer' toolkits that blend cutting-edge AI with... -
- Customer experience
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- Customer experience
Bologna Airport is transforming its customer service, traditionally managed via InfoPoints and basic digital channels, which faced delays and... -
- Customer experience
Brussels Airport’s travel planner turns flight intent into a dynamic, personalized journey plan, guiding passengers from 90 days before... -
- Customer experience
As airports race to digitalize the passenger journey – through apps, websites QR codes and real-time updates – one... -
- Customer experience
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Technovation
09:00 - 13:30
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- Technovation
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- Technovation
Airports are becoming intelligent, adaptive systems. This panel brings together digital and development leaders from major global hubs to... -
- Technovation
Passenger flow management systems (PFMS) have transformed how airports plan, operate and deliver seamless passenger journeys. However, most of... -
- Technovation
Replacing an airport operational database (AODB) is like performing open-heart surgery on a living organism. At Geneva Airport, we... -
- Technovation
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- Technovation
Successful passenger journeys are anchored in robust scheduling, coordinated flow management and resilient operations. The integration of advanced technology... -
- Technovation
This panel explores how Vancouver Airport, Menzies Aviation and a major airline use AI-driven insights to improve aircraft turnaround... -
- Technovation
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- Technovation
The presentation will discuss how AI-powered solutions are transforming real-time data collection and analysis at airports to improve operational... -
- Technovation
We want to revolutionize ground operations, shifting from manual, labor-intensive processes to fully automated, smart ramp solutions. Embracing robotics,... -
- Technovation
Salzburg Airport is taking a structured approach to preparing for the digital future. As part of its digital transformation... -
- Technovation
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- Technovation
IAG and NLMTD (Unlimited) will present the successful Smart Ramp program. This cooperation between IAG, KLM, ANA, Schiphol Airport,... -
- Technovation
In the fast-moving world of aviation operations, knowing exactly where something is – and how it’s performing – can... -
- Technovation
A deep dive into how Changi International Airport (SIN) uses advanced simulation technology for its operations, including its extensive... -
- Technovation
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Future mobility – AAM, UAM and vertiports
09:00 - 17:15
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- Future mobility – AAM, UAM and vertiports
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- Future mobility – AAM, UAM and vertiports
China is accelerating advanced air mobility (AAM) through supportive policies, a growing low-altitude economy and public-private collaboration. With strengths... -
- Future mobility – AAM, UAM and vertiports
The presentation introduces the VCTM framework. It focuses on integrating vertiport operations into U-space through collaborative processes, automation and... -
- Future mobility – AAM, UAM and vertiports
The presentation will provide information on advance air mobility infrastructure requirements, including various types of landing sites and associated... -
- Future mobility – AAM, UAM and vertiports
As zero-emission aircraft prepare for commercial deployment, airports stand at the forefront of transformation. This session will explore how... -
- Future mobility – AAM, UAM and vertiports
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- Future mobility – AAM, UAM and vertiports
Advanced air mobility (AAM) will reshape how passengers access airports and how regions coordinate airspace, electrification and multimodal connections.... -
- Future mobility – AAM, UAM and vertiports
Innovative air mobility (IAM) is “the safe, secure and sustainable air mobility of passengers and cargo enabled by new-generation... -
- Future mobility – AAM, UAM and vertiports
The presentation provides an overview of the methodology for integrating UAM and AAM infrastructures into existing systems at local... -
- Future mobility – AAM, UAM and vertiports
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- Future mobility – AAM, UAM and vertiports
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- Future mobility – AAM, UAM and vertiports
Advanced air mobility presents considerable potential opportunities for London but also particular challenges, not to mention the complexities arising... -
- Future mobility – AAM, UAM and vertiports
Air cargo logistics is on the verge of a profound transformation, driven by advanced air mobility (AAM) technologies exploring... -
- Future mobility – AAM, UAM and vertiports
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- Future mobility – AAM, UAM and vertiports
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- Future mobility – AAM, UAM and vertiports
This presentation will explain how AAM is a branch of aviation that requires out-of-the-box thinking, wider collaborations and a... -
- Future mobility – AAM, UAM and vertiports
As AAM transitions from concept and into the aviation ecosystem, understanding the market potential is essential. This session explores... -
- Future mobility – AAM, UAM and vertiports
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- Future mobility – AAM, UAM and vertiports
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Airport capacity and flexibility
09:00 - 13:30
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- Airport capacity and flexibility
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- Airport capacity and flexibility
While most airports create their airport operation plan (AOP) on D-1, we start 180 days in advance. Each day,... -
- Airport capacity and flexibility
Athens International Airport (AIA) is responding to the surge in passenger volumes – currently +30% above pre-Covid levels –... -
- Airport capacity and flexibility
Learn more about Swedavia's early initiatives and tests doing off-airport bag drop, today's airport train bag-drop service and our... -
- Airport capacity and flexibility
Airlines are driving change in common-use infrastructure, seeking greater value by rethinking ground crew roles. Instead of being tied... -
- Airport capacity and flexibility
The future of airports lies in designing intelligent, inclusive and sustainable gateways that seamlessly connect people, technology and communities.... -
- Airport capacity and flexibility
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- Airport capacity and flexibility
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- Airport capacity and flexibility
Airports in world cities play a unique role at the top of our global aviation infrastructure. In cities with... -
- Airport capacity and flexibility
After eight years operating, Blaise Diagne Airport is facing various challenges. The passenger experience at peak hours is not... -
- Airport capacity and flexibility
Airports are constantly growing. However, we constantly face space and budget constraints, requiring creative and flexible solutions. At Brussels... -
- Airport capacity and flexibility
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- Airport capacity and flexibility
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Airport design, planning and development
09:00 - 13:30
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- Airport design, planning and development
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- Airport design, planning and development
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- Airport design, planning and development
In August 2025, the updated ICAO Annex 14 Vol. 1 officially came into effect, introducing a transformative approach to obstacle... -
- Airport design, planning and development
Copenhagen Airports co-created a comprehensive strategy to define how hydrogen and electric aviation can be seamlessly integrated into future... -
- Airport design, planning and development
As aviation races toward electrification, autonomy and AI-driven operations, power becomes the new runway. The exponential demand for electricity,... -
- Airport design, planning and development
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- Airport design, planning and development
N’Djili International Airport in Kinshasa is undergoing a redevelopment triggered by private Congolese investor InfraRose. It involves a new... -
- Airport design, planning and development
Greenland is undergoing a major transformation of its aviation network, with new international airports in Nuuk and Ilulissat and... -
- Airport design, planning and development
As one of the biggest airport expansion projects in Europe, the all-new Terminal 3 will be inaugurated at Frankfurt... -
- Airport design, planning and development
First and last terminal impressions are heavily influenced by landside traffic conditions. For airports, these touchpoints are tested by... -
- Airport design, planning and development
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Airport facilities management
09:00 - 13:30
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- Airport facilities management
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- Airport facilities management
Aéroports de Montréal (ADM) has undertaken a detailed exercise to phase its projects at airside with minimal impact on... -
- Airport facilities management
Arup and JFK T4 IAT are collaborating to extend the terminal’s useful life. The project includes a visual condition... -
- Airport facilities management
This session explores how autonomous docking and integrated gate control platforms are redefining operational efficiency at major airports. Attendees... -
- Airport facilities management
FM trends look simple – but how do they play out? Two early-career professionals offer a fresh Gen Z... -
- Airport facilities management
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- Airport facilities management
Demographic shifts are placing unprecedented pressure on airport facility management teams worldwide: shrinking pools of qualified professionals coincide with... -
- Airport facilities management
The presentation will cover the development of a virtual environment for training Aena staff (firefighters, maintenance and signalers) using... -
- Airport facilities management
The Internet of Things opens up new potential – but what is economically attractive and how does a large... -
- Airport facilities management
During this presentation, Schiphol and Deerns will outline Schiphol Airport's journey to electrify its apron in response to growing... -
- Airport facilities management
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Barrier-free and inclusive travel
09:00 - 13:30
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- Barrier-free and inclusive travel
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- Barrier-free and inclusive travel
In this panel discussion with leading architects Foster + Partners, inclusive design consultants from Mima, and the KSIA client... -
- Barrier-free and inclusive travel
Accessibility in air transportation goes beyond assisting passengers with disabilities or improving airport infrastructure. It results from the integration... -
- Barrier-free and inclusive travel
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- Barrier-free and inclusive travel
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- Barrier-free and inclusive travel
Join this panel to learn more from disabled people about their experiences traveling through air, the challenges they face... -
- Barrier-free and inclusive travel
As YUL Montréal-Trudeau International Airport undergoes major capital improvements, passengers continue to expect seamless, stress-free mobility. Clear, intuitive signage... -
- Barrier-free and inclusive travel
Many airports, large and small, in the US are engaged in a friendly race to claim the title of... -
- Barrier-free and inclusive travel
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- Barrier-free and inclusive travel
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Beyond the dashboard: Data strategy and culture
09:00 - 13:30
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- Beyond the dashboard: Data strategy and culture
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- Beyond the dashboard: Data strategy and culture
The presentation offers insight into how Avinor established data and AI, not solely by relying on standard frameworks but... -
- Beyond the dashboard: Data strategy and culture
In 2024, Copenhagen Airport embarked on a bold journey to become truly data driven. From a small internal team... -
- Beyond the dashboard: Data strategy and culture
Innovation does not simply happen – it requires change, perseverance and people who push ideas forward despite hurdles. In... -
- Beyond the dashboard: Data strategy and culture
AI is revolutionizing airports, creating exciting new opportunities. But to truly realize AI’s full potential, it’s essential to involve... -
- Beyond the dashboard: Data strategy and culture
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- Beyond the dashboard: Data strategy and culture
This panel examines how airports of different sizes, from regional to major international hubs, can establish effective data governance... -
- Beyond the dashboard: Data strategy and culture
The open innovation program leads Aeroporti di Roma’s innovation journey by connecting with cutting-edge startups worldwide. It has delivered... -
- Beyond the dashboard: Data strategy and culture
The New Terminal One at JFK has the advantage of being able to implement new technology without having to... -
- Beyond the dashboard: Data strategy and culture
As airports embrace digital transformation, the biggest risks often hide in the smallest print or lack of it. This... -
- Beyond the dashboard: Data strategy and culture
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Digital identity and wallets in travel
09:00 - 13:30
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- Digital identity and wallets in travel
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- Digital identity and wallets in travel
As aviation enters a new era, identity is becoming the vital link between people, process and technology. This panel... -
- Digital identity and wallets in travel
Using a wallet like Bhutan's, that has identity, passport, visa and medical data cryptographically signed by a trusted issuing... -
- Digital identity and wallets in travel
How do you design a digital identity system that serves millions – securely, ethically and at scale? This session... -
- Digital identity and wallets in travel
Cross-border travel is founded upon the use of trusted data derived from internationally developed identity and travel documents. Efforts... -
- Digital identity and wallets in travel
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- Digital identity and wallets in travel
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- Digital identity and wallets in travel
This presentation will cover challenges with European border management; interoperability architecture; the European Travel Information and Authorisation System (ETIAS);... -
- Digital identity and wallets in travel
The Safer Boarding Project enhances airport security and efficiency through biometric passenger identification. At check-in, travelers’ biometrics are captured... -
- Digital identity and wallets in travel
Since October 2025, the second wave of LSPs to test EUDI wallets has been launched. Among them, APTITUDE (led... -
- Digital identity and wallets in travel
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- Digital identity and wallets in travel
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- Digital identity and wallets in travel
What will the wallet bring for travel and passenger... -
- Digital identity and wallets in travel
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Customer and workforce experience
09:00 - 13:30
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- Customer and workforce experience
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- Customer and workforce experience
Redevelopment is inevitable, but disruption doesn’t have to be. This presentation outlines a strategic framework for navigating airport redevelopment... -
- Customer and workforce experience
CLEvolution is more than a campaign; it’s a strategic tool designed to guide Cleveland Hopkins International Airport through its... -
- Customer and workforce experience
In 2025, Heathrow broke many records, including the World's Most Connected Airport (OAG) and the first airport in Europe... -
- Customer and workforce experience
: PIT operates on a fundamental principle: exceptional passenger experience starts with exceptional employee experience. In developing their new... -
- Customer and workforce experience
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- Customer and workforce experience
This talk will showcase how Aena’s Innova program, our flagship intrapreneurship initiative, transforms employee ideas into impactful projects. After... -
- Customer and workforce experience
Airports are stressful places for travelers. Customers depend on the airport to solve problems and provide answers. Airport operators... -
- Customer and workforce experience
How do airports scale innovation and AI readiness across the entire organization? This session will distill DFW Airport’s award-winning... -
- Customer and workforce experience
Operational excellence at airports requires consistency, resilience and adaptability across diverse teams. Integration of young generations in an expert... -
- Customer and workforce experience
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- Customer and workforce experience
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Technovation
09:00 - 13:30
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- Technovation
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- Technovation
As part of Fraport’s Cargo Masterplan, Frankfurt Airport is transforming its cargo data landscape to achieve end-to-end transparency and... -
- Technovation
Schiphol is one of the busiest airports in Europe, both in passenger numbers and freight tonnage. Operating within a... -
- Technovation
What if your airport could think – not just about itself but about everyone it works with? At Munich... -
- Technovation
This presentation explores how ICS (individual carrier system) technology drives operational excellence in Istanbul Airport’s baggage handling system. From... -
- Technovation
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- Technovation
The BOOST collaboration program (Schiphol, Heathrow, Avinor, Incheon and Brussels Airport) is making a serious impact in the baggage... -
- Technovation
The PRELUDE project, conducted within Eurocontrol’s Air Transport Innovation Network (EATIN), investigates data-driven approaches to enhance the passenger experience... -
- Technovation
We know technology advances such as robotics and AI are transforming the baggage experience. However, the challenge airports around... -
- Technovation
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- Technovation
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