Valerie St-James
senior director of market research and customer insights,
ACI World
Valerie has an MSc in marketing and over 20 years of experience in marketing research and strategic planning. She is known for her expertise in transforming consumer data into meaningful strategic insight. Valerie manages the efforts of the ASQ benchmarking program team and contributes to the development of new products to improve the overall airport customer experience journey.
Sessions
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08-Apr-2025N104Redefining airport experience to unlock traveler satisfaction
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