Valerie St-James
vice president, market research and strategic insights,
ACI World
Valerie is a passionate leader in customer insights with nearly 25 years of experience, including nine in the airport industry. As vice president of market research and strategic insights at Airports Council International (ACI), she leads the world-renowned Airport Service Quality (ASQ) program and drives innovation to enhance the airport customer journey. Known for turning data into strategic action, Valerie holds an MSc in marketing and certifications in customer experience and process excellence.
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