Speakers

Oliver is co-founder and managing partner of Engine Service Design, a consultancy shaping customer experiences for leading airports worldwide, including Toronto Pearson, Heathrow and Dubai. With over 25 years in service and experience design, he helps leaders connect strategy, design and delivery around human needs. Personal fact: Outside work, Oliver creates garden sanctuaries for endangered bumblebee species – a small reminder that great systems thrive when every element has what it needs to flourish!