PTE Live Program

11:00 - The missing link in travel connectivity

Aylin Alpay, chief of marketing and digital officer, TAV Operation Services, Turkey
Kerem Öztürk, CEO, TAV Technologies, Turkey

Airports have evolved into complex ecosystems where retail, mobility, hospitality and services coexist physically — yet digitally they remain fragmented. While the concept of the aerotropolis has transformed how we design airport infrastructure, the digital layer connecting these ecosystems is still missing. This session explores how intelligent orchestration can bridge siloed services, turning disconnected touchpoints into one coherent journey. By enabling shared intelligence, contextual personalisation and coordinated value creation, airports can move from isolated platforms to integrated experience ecosystems. The future of airport hospitality will not be defined by more services — but by how meaningfully they are connected.

11:30 - Intelligent airside operations: optimized turns, safer movements, better utilization

Andy Bordass, chief business officer - Europe, Waisl Limited, UK

This presentation outlines how TurnWise enables airports to transform aircraft turnaround management from manual coordination to intelligent, real-time optimization. By streamlining ground handling workflows, reducing turnaround times and enabling data-driven decision-making, airports can achieve operational excellence while boosting revenue potential. This session highlights how our innovative solution delivers substantial cost savings, reduces environmental impact through efficient operations and, most importantly, integrates seamlessly with existing airport systems without requiring costly infrastructure replacement.

14:00 - Presentation by Smart Airport Systems

Speaker to be announced, Smart Airport Systems, France

14:30 - Extraordinary by design: How people define the passenger experience

David Swain, operations director, Aviation & Rail, Ethos Farm, UK

Most airport transformation initiatives fall short not because of poor strategy, but because the people delivering it aren't set up to succeed. This presentation explores how Ethos Farm's integrated approach combining specialist people solutions, bespoke learning and development, and strategic operational leadership, closes the gap between ambitious plans and consistent front-line delivery. Drawing on evidence from Heathrow and LaGuardia Terminal B, we demonstrate how investing in the right people, with the right capability, transforms passenger experience from the ground up.

15:00 - Presentation by Arcadis

Simon Swan, global director - airports and new mobility, Arcadis, UK

Details will be added shortly

15:30 - Airports as platforms for innovation

Lee Ebbutt, SVP technology and innovation - information technology, Hamad International Airport, Qatar

Airports are often viewed as static, asset-heavy infrastructure environments that restrict the ability to grow rapidly and provide flexibility. This chat explores a fundamental shift in how airports can be seen not only as physical infrastructure but also as digital ecosystems and platforms for innovation to enable the business to respond rapidly to an increasingly changing market with new passenger expectations. This session will focus not only on how airports can evolve into digital ecosystems but also on how innovators can enable us to address complex realities.

11:00 - The power of people + data: Driving smarter customer experiences

Mark Allen, innovation, data & IT director, Ethos Farm, UK
Ana Osuna, director - CSAT Intelligence and Strategy, Ethos Farm Americas, USA

This presentation explores how Ethos Farm blends human expertise with data and technology to transform customer and employee experience. We’ll show how consultancy, learning, people solutions, and innovation intersect to create a fully integrated CX ecosystem. From data capture and AI-driven insight generation to actionable strategy and operational improvements, we’ll demonstrate a managed-service approach that puts people at the heart of digital transformation. Real-world airport examples, including AI-powered assistants, illustrate how combining analytics, human understanding, and agile delivery delivers measurable satisfaction and performance gains across customer and employee journeys.

11:30 - Presentation by Uber

Speaker to be announced, Uber, USA

14:00 - The last mile of seamless travel

Miguel Luparelli, Product Innovation Director , Facephi, Spain

Seamless travel is no longer about adding more steps—it is about completing the last mile: turning identity, eligibility, and payment into a single tap at the right moment. We present a “Ready to Travel” approach that starts at home with remote identity verification and the issuance of interoperable digital credentials, including ICAO DTC Type 1 and Verifiable Credentials held in an identity wallet. We explore how selective disclosure, consent, and biometric authentication can streamline key airport touchpoints such as bag drop, security, lounge access, queue management and boarding. The result: frictionless, compliant journey that improves passenger experience and operational efficiency.

14:30 - The invisible journey: How operational performance shapes passenger experience

Jonathan Underwood, chief product officer, Serve First CX, UK

Details will be added shortly

15:00 - Beyond roads and rails: Improving airport mobility through autonomous transit

Simon Swan, Global Director - Airports and New Mobility, Arcadis, UK
Alberto Lopez, Airport planning & Aviation Specialist , Glydways, Singapore

As airports face growing demand, sustainability targets, and land‑use constraints, new approaches to mobility are required. This joint Arcadis–Glydways session explores how autonomous transit can complement traditional road and rail solutions. Arcadis will share its global experience supporting airports and transport authorities in shaping integrated, people‑centred mobility strategies and evaluating emerging technologies against operational, passenger, and environmental needs. Building on this context, Glydways will introduce its autonomous transit network and demonstrate how it can enhance airport access, reduce congestion and emissions, and improve connectivity across the airport ecosystem.

10:30 - Critical communication innovations to optimize airport operational efficiency

Marja van der Kruk, key account manager - public safety and security, Airbus, Netherlands

The presentation highlights the growing challenges of collaboration in below-the-wing airport operations globally, and how innovations in critical communications can be addressed through digital transformation.

11:00 - Airport design, planning and development

Kris de Sutter, CEO Incomelec, LYNX INNOVATIONS, Colombia

The airport of the future is not measured in square meters but in seconds saved. Modern airport design and development focus on eliminating friction, accelerating processes and empowering passengers through intelligent self-service solutions. Automated immigration control gates and advanced access control systems transform critical checkpoints into agile, secure and highly efficient environments. Strategic planning is no longer only about capacity – it is about operational fluidity, traceability and resource optimization. Agility, practicality and time savings become the new performance metrics. Modernizing an airport is not about expanding infrastructure; it is about making it smarter.