Since its inception in Hamburg in 1998, this globally respected conference has become a cornerstone for aviation industry leaders and influencers. Its speakers address business-critical airport and airline challenges, sharing innovative solutions and forward-thinking strategies for future growth. Delegates can tap into an unrivalled pool of insight and experience, discovering effective methods for ensuring passenger loyalty and satisfaction, crucial for the industry's continued success. As the program builds, you will be able to find updated details of all tracks across the three-day conference on this page. To provide an outline of what to expect at the 2026 event, please see this year's conference tracks from the previous show below.



Conference 2025
- Welcome and opening address
- Accessibility and assisted travel
- Advanced air mobility (AAM), vertiports and infrastructure
- Airport business – leadership and strategy
- Airport cities, regions, and transportation connections
- Airport design, planning and development
- Airport design, planning and development – Middle East and Asia Pacific
- Aviation security, technology, process and people
- Commercial development – retail, F&B, concessions and experience
- Customer service, passenger and workforce experience
- Digital identity and wallets in travel
- Environment and sustainability
- Facilities management and safety
- Future airports
- Increasing airport capacity and flexibility
- Management and operations – increasing capacity and efficiency, airside
- Technovation
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- Welcome and opening address
N103 -
- Welcome and opening address
N103 -
- Welcome and opening address
N103 -
- Welcome and opening address
N103
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- Airport cities, regions, and transportation connections
N109... -
- Airport cities, regions, and transportation connections
N109Covid-19 and the war in Ukraine have weakened the connectivity between Helsinki Airport and the airport city Aviapolis. Finland... -
- Airport cities, regions, and transportation connections
N109Airport activities are becoming increasingly global as they accompany and enhance the economic activities of the regions. Therefore, new... -
- Airport cities, regions, and transportation connections
N109Within a mission to elevate African aviation and significantly advance the region’s air travel infrastructure, Ethiopian Airlines is designing... -
- Airport cities, regions, and transportation connections
N109The presentation will delve into BLR airport's growth and rapid development having: aided a fast-tracked growth trajectory in terms... -
- Airport cities, regions, and transportation connections
N109... -
- Airport cities, regions, and transportation connections
N109MultiModX envisions a fully integrated European transportation system where air and rail networks are collaboratively planned and managed to... -
- Airport cities, regions, and transportation connections
N109As the trend toward intermodal continues to grow, join our session and explore how Athens International Airport (AIA) leverages... -
- Airport cities, regions, and transportation connections
N109Two strategic initiatives – digital transformation and the airport as a multimodal hub – co-work to develop digital tools... -
- Airport cities, regions, and transportation connections
N109Join Arcadis's global director of placemaking as she explores innovative strategies for transforming airports into sustainable, vibrant hubs. Discover... -
- Airport cities, regions, and transportation connections
N109... -
- Airport cities, regions, and transportation connections
N109Sustainable airport surface access, in particular, emerging trends and innovative solutions aimed at improving sustainability, will be discussed and... -
- Airport cities, regions, and transportation connections
N109Brussels Airport is further developing into an intermodal hub, physically and digitally, by adapting and applying its award-winning aviation... -
- Airport cities, regions, and transportation connections
N109... -
- Airport cities, regions, and transportation connections
N109... -
- Airport cities, regions, and transportation connections
N109European transportation policy aims to connect 90% of travelers within four hours through a multimodal approach combining high-speed rail... -
- Airport cities, regions, and transportation connections
N109Airports and the communities around them benefit from better integration of multimodal connectivity. This panel will touch on the... -
- Airport cities, regions, and transportation connections
N109... -
- Airport cities, regions, and transportation connections
N109...
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- Airport design, planning and development
N103... -
- Airport design, planning and development
N103Gateways across the Americas, from Canada and the USA in the north to Colombia, Peru and Argentina in the... -
- Airport design, planning and development
N103CPK is one of the largest infrastructure investments in Eastern Europe. This main hub will have a large-scale integration... -
- Airport design, planning and development
N103The Chicago Department of Aviation (CDA) has embarked on O’Hare 21, a transformational terminal development program that will be... -
- Airport design, planning and development
N103... -
- Airport design, planning and development
N103The airports of the future will not just manage growth – they will redefine the entire travel experience. The... -
- Airport design, planning and development
N103Philadelphia is one of many locations around the world hosting large events in the future. The 250th birthday of... -
- Airport design, planning and development
N103Modern aviation planning should address automation, digitization, infrastructure and sustainability at the same time. In Flughafen Muenchen's view, all... -
- Airport design, planning and development
N103The New Terminal One, a new global gateway for JFK Airport, is almost a year away from opening in... -
- Airport design, planning and development
N103... -
- Airport design, planning and development
N103DFW is developing a dynamic model at the forefront of their digital transformation journey, revolutionizing how it plans, executes... -
- Airport design, planning and development
N103Inaugurated in 1936, Congonhas (CGH) is a historical symbol of São Paulo. With over 10% of Brazilian GDP within... -
- Airport design, planning and development
N103This panel session will discuss the status of advanced air mobility (AAM) as an industry, as well as how... -
- Airport design, planning and development
N103... -
- Airport design, planning and development
N103With the most recent revision of Arlanda’s development plan, Swedavia is more focused than ever on sustainability – both... -
- Airport design, planning and development
N103Future airport investments must be aligned with sustainability objectives, ensuring that growth is measured not just by capacity but... -
- Airport design, planning and development
N103...
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- Aviation security, technology, process and people
N102... -
- Aviation security, technology, process and people
N102After thousands of anti-government protesters occupied HKIA during serious social unrest in 2019, HKIA actively sought to enhance its... -
- Aviation security, technology, process and people
N102This panel will take a deep dive into current and future aviation security practices, analyzing the dominant trends of... -
- Aviation security, technology, process and people
N102... -
- Aviation security, technology, process and people
N102In an airport environment where the future continuously calls for innovation, the key enabler for successful transformation is a... -
- Aviation security, technology, process and people
N102This panel will explore the vital role of human factors in aviation security. As security threats evolve, making... -
- Aviation security, technology, process and people
N102Attendees will learn how CBP is expanding public/private partnerships to implement technology solutions such as facial biometrics and artificial... -
- Aviation security, technology, process and people
N102... -
- Aviation security, technology, process and people
N102Risk is a constant concern for aviation security professionals, but it can be systematically approached and effectively managed across... -
- Aviation security, technology, process and people
N102... -
- Aviation security, technology, process and people
N102Security is a key part of every passenger's journey through the airport and can pose a particular challenge for... -
- Aviation security, technology, process and people
N102The US Department of Homeland Security Science and Technology Directorate is advancing aviation screening for passengers and officers by... -
- Aviation security, technology, process and people
N102Insider threats remain a complex and evolving challenge in aviation security, requiring a multifaceted and practical approach. This panel... -
- Aviation security, technology, process and people
N102...
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- Commercial development – retail, F&B, concessions and experience
N105... -
- Commercial development – retail, F&B, concessions and experience
N105The presentation's focus is on innovation and how customer experience can be the key differentiator in the context of... -
- Commercial development – retail, F&B, concessions and experience
N105What makes Hamad International Airport the number one choice for airport shopping? The presentation will focus on 'experiencentricity', a... -
- Commercial development – retail, F&B, concessions and experience
N105No longer just for business: a perspective from LCY on growth, a shifting passenger mix and implications for the... -
- Commercial development – retail, F&B, concessions and experience
N105... -
- Commercial development – retail, F&B, concessions and experience
N105Over the coming decades, the number of passengers traveling through airports is expected to grow exponentially. While this presents... -
- Commercial development – retail, F&B, concessions and experience
N105... -
- Commercial development – retail, F&B, concessions and experience
N105This presentation will explore the emerging trend of conscious consumers and its impact on shopping behavior. It will focus... -
- Commercial development – retail, F&B, concessions and experience
N105... -
- Commercial development – retail, F&B, concessions and experience
N105The panel will explore the next evolution of 'CX delighters' within the airport food and beverage ecosystem, presenting key... -
- Commercial development – retail, F&B, concessions and experience
N105Two key aspects must be considered in airport management: the importance of investigation and systemic observation. In aviation, 'systemically'... -
- Commercial development – retail, F&B, concessions and experience
N105A key challenge in the past few years in travel retail and airports has been recruitment, retention and motivation... -
- Commercial development – retail, F&B, concessions and experience
N105... -
- Commercial development – retail, F&B, concessions and experience
N105This panel will explore how making airport retail more accessible and barrier-free can unlock new revenue opportunities while enhancing... -
- Commercial development – retail, F&B, concessions and experience
N105The pre-flight experience at the gate is all at once boring and a chaotic rush. Alaska Airlines is looking... -
- Commercial development – retail, F&B, concessions and experience
N105...
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- Customer service, passenger and workforce experience
N104... -
- Customer service, passenger and workforce experience
N104This presentation looks into the strategies that make an airport a truly enjoyable place for passengers. By examining Aena's... -
- Customer service, passenger and workforce experience
N104The presentation will cover following aspects: measuring the challenge of welcoming such a global event; a long-run preparation and... -
- Customer service, passenger and workforce experience
N104London Luton has created a world-class airport experience by transforming the workplace culture into one that values simplicity, hospitality,... -
- Customer service, passenger and workforce experience
N104... -
- Customer service, passenger and workforce experience
N104The presenter will share his knowledge and opinions on the contributions made by AIBD Airport of Senegal, which opened... -
- Customer service, passenger and workforce experience
N104This session presents key findings from the ASQ 2024 global traveler survey, showcasing how evolving traveler expectations require the... -
- Customer service, passenger and workforce experience
N104This panel will emphasize stakeholder collaboration in airports, highlighting how alignment between regulators and operators improves passenger experiences and... -
- Customer service, passenger and workforce experience
N104... -
- Customer service, passenger and workforce experience
N104Explore an innovative gamified survey platform that can transform the way airports, airlines and mutual parties gather guest feedback.... -
- Customer service, passenger and workforce experience
N104From vision setting to delivery, this presentation will explore the pathway to realizing a vision for a new passenger... -
- Customer service, passenger and workforce experience
N104The process for passengers from arrival at the airport until boarding the aircraft is characterized by several stops and... -
- Customer service, passenger and workforce experience
N104... -
- Customer service, passenger and workforce experience
N104With awareness of neurodiversity in our communities increasing, airports have a responsibility to respond by understanding and developing a... -
- Customer service, passenger and workforce experience
N104People with disability often face barriers when traveling. The existing compliance-based approach to planning is not fit for purpose,... -
- Customer service, passenger and workforce experience
N104Every passenger’s needs go beyond what we can see – their reason for flying, invisible struggles and personal stories... -
- Customer service, passenger and workforce experience
N104...
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- Environment and sustainability
N115... -
- Environment and sustainability
N115The cleantech scale-up company Synhelion produces solar fuels to defossilize the transportation sector. Synhelion produces solar jet fuel, diesel... -
- Environment and sustainability
N115This panel discussion addresses the critical climate risks facing the aviation industry, with a focus on transitioning to alternative... -
- Environment and sustainability
N115... -
- Environment and sustainability
N115In order to effectively address an airport's Scope 3 emissions inventory, which involves more than 95% of its carbon... -
- Environment and sustainability
N115Aeroporti di Roma places the issue of sustainability as a pillar of its strategy and development. Targets are very... -
- Environment and sustainability
N115Expectations and regulatory developments resulted in standards that require companies to disclose their whole value chain greenhouse gas emissions.... -
- Environment and sustainability
N115... -
- Environment and sustainability
N115The OLGA project, involving Groupe ADP, aims to enhance airport sustainability and efficiency through innovative solutions. It focuses on... -
- Environment and sustainability
N115This presentation highlights the innovative sustainability initiatives implemented at Dalaman Airport, aimed at reducing its environmental impact and promoting... -
- Environment and sustainability
N115This presentation will summarize the progress achieved and key milestones of the Airport Carbon Accreditation (ACA) program, the leading... -
- Environment and sustainability
N115... -
- Environment and sustainability
N115Climate change is a significant and accelerating risk for airports in the Caribbean and Latin America (LAC). Higher temperatures,... -
- Environment and sustainability
N115Within a research and development partnership agreement, Group ADP laboratory and the French civil aviation authority (STAC) installed several... -
- Environment and sustainability
N115Large, dark, impervious surfaces make airports particularly vulnerable to increasing outdoor air temperatures and larger storms associated with climate... -
- Environment and sustainability
N115Climate hazards have nowadays been acknowledged as key risk factors for airports, with the main focus on physical risks... -
- Environment and sustainability
N115...
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- Future airports
N101... -
- Future airports
N101After launching two editions of Aena Ventures, the open innovation program to collaborate with startups at Aena, we already... -
- Future airports
N101Japan Airport Terminal established Haneda Innovation City in 2020 as part of a smart city development PFI in the... -
- Future airports
N101This panel will explore non-technology-driven innovation—creative approaches that transform operations, improve passenger experiences, and drive resilience in an evolving... -
- Future airports
N101... -
- Future airports
N101... -
- Future airports
N101... -
- Future airports
N101... -
- Future airports
N101The smart city environment of Fiumicino Airport allows us to co-create and test solutions with startups in a real-world... -
- Future airports
N101Join an engaging and forward-looking discussion with international airport leaders as they explore the foundational principles of moving people... -
- Future airports
N101... -
- Future airports
N101The idea is to discuss the transformation of airports into sustainable energy hubs, focusing on innovative technologies for renewable... -
- Future airports
N101What if the future of airports were driven by cross-industry innovation? Other industries are also experiencing rapid transformation and... -
- Future airports
N101... -
- Future airports
N101...
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- Management and operations – increasing capacity and efficiency, airside
N111... -
- Management and operations – increasing capacity and efficiency, airside
N111Improved punctuality is key to achieving Heathrow Airport’s strategic objectives and, like many major airports, a changing operating environment... -
- Management and operations – increasing capacity and efficiency, airside
N111As extreme weather events intensify, airports face increasing challenges in maintaining operational resilience and passenger safety. This presentation explores... -
- Management and operations – increasing capacity and efficiency, airside
N111Airports are at a crossroads and must reinvent themselves to operate sustainably, creating a healthy working environment, maintaining standards... -
- Management and operations – increasing capacity and efficiency, airside
N111... -
- Management and operations – increasing capacity and efficiency, airside
N111Airports utilizing collaborative decision-making (A-CDM) rely on accurate estimates of target off-block time (TOBT) set by airlines or ground... -
- Management and operations – increasing capacity and efficiency, airside
N111The panel will focus on existing use cases at their... -
- Management and operations – increasing capacity and efficiency, airside
N111... -
- Management and operations – increasing capacity and efficiency, airside
N111... -
- Management and operations – increasing capacity and efficiency, airside
N111Discussing what comes next: the outlook on 2nd and 3rd generation AI/ML tools and integrated Total Airport Management (TAM)... -
- Management and operations – increasing capacity and efficiency, airside
N111This project, led by the Republic of Turkey's Ministry of Transport and Infrastructure, implements advanced remote parking stand optimization... -
- Management and operations – increasing capacity and efficiency, airside
N111... -
- Management and operations – increasing capacity and efficiency, airside
N111Passenger boarding is still seen as one of the most critical process steps when it comes to passenger satisfaction.... -
- Management and operations – increasing capacity and efficiency, airside
N111Aircraft ground handling is an old-fashioned business, with high demand for manpower resources and little technology used. The potential... -
- Management and operations – increasing capacity and efficiency, airside
N111Discover how autonomous vehicles are transforming the aviation industry. From improving experiences to enhancing operational efficiency, this presentation will... -
- Management and operations – increasing capacity and efficiency, airside
N111... -
- Management and operations – increasing capacity and efficiency, airside
N111...
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- Technovation
N106... -
- Technovation
N106In times of critical staff shortage and a significant increase in operating costs, airports worldwide turn to automatization as... -
- Technovation
N106The presentation will explore the potential of robotics in aviation, highlighting key use cases that can elevate ground operations.... -
- Technovation
N106Vancouver International Airport (YVR) presents its cutting-edge digital twin platform, developed to drive operational excellence, sustainability and customer experience.... -
- Technovation
N106... -
- Technovation
N106At Aeroporti di Roma, we've integrated several autonomous solutions to improve operations and passenger experience. WHILL, an autonomous wheelchair,... -
- Technovation
N106Data fuels them, visualizations bring them to life. But which reigns supreme in the world of digital twins? Our... -
- Technovation
N106... -
- Technovation
N106As digital transformation and innovation is accelerating within the aviation industry, we are all seeking to maximize the value... -
- Technovation
N106... -
- Technovation
N106In the quest for customer-centricity, airports must unlock the full potential of passenger insights. Understanding 'who is where and... -
- Technovation
N106The Houston Airport System and Southwest Airlines have made remarkable improvements in their customer engagement priorities using digital technologies... -
- Technovation
N106... -
- Technovation
N106Sabiha Gökçen International Airport has introduced Savvy, one of the very first generative AI digital assistant for passengers. Savvy... -
- Technovation
N106Imagine a seamless airport journey from check-in to boarding, enabled by total airport management. By combining predictive data and... -
- Technovation
N106This panel will explore the transformative effects of artificial intelligence on the airport workforce, focusing on challenges and opportunities.... -
- Technovation
N106...
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- Advanced air mobility (AAM), vertiports and infrastructure
N111... -
- Advanced air mobility (AAM), vertiports and infrastructure
N111Having spoken and participated at numerous AAM industry events, UAP proposes to bring a more personal touch to PTE... -
- Advanced air mobility (AAM), vertiports and infrastructure
N111This session offers an exclusive insight into the launch of Dubai's pioneering commercial vertiport operations, providing an in-depth status... -
- Advanced air mobility (AAM), vertiports and infrastructure
N111China is accelerating advanced air mobility (AAM) through supportive policies, a growing low-altitude economy and public-private collaboration. With strengths... -
- Advanced air mobility (AAM), vertiports and infrastructure
N111... -
- Advanced air mobility (AAM), vertiports and infrastructure
N111This presentation will cover the company's experiences, test flights, lessons learned, SESAR projects (such as EUREKA, U-ELCOME and PRIAM)... -
- Advanced air mobility (AAM), vertiports and infrastructure
N111This session will explore how Lombardy is integrating advanced air mobility into its long-term urban and regional infrastructure plans.... -
- Advanced air mobility (AAM), vertiports and infrastructure
N111As aviation evolves, airports must adapt to technologies like unmanned aircraft systems (UAS), advanced air mobility (AAM) and sustainable... -
- Advanced air mobility (AAM), vertiports and infrastructure
N111... -
- Advanced air mobility (AAM), vertiports and infrastructure
N111In recent years, the aviation focus has expanded from airports to urban air mobility (UAM), introducing challenges as unmanned... -
- Advanced air mobility (AAM), vertiports and infrastructure
N111TPA has been a leader in Florida and the US on AAM integration. The presentation will focus on our... -
- Advanced air mobility (AAM), vertiports and infrastructure
N111This panel discussion includes a diverse group of airports in the United States and will explore planning and preparing... -
- Advanced air mobility (AAM), vertiports and infrastructure
N111... -
- Advanced air mobility (AAM), vertiports and infrastructure
N111Explore how digital infrastructure will revolutionize our future transportation systems and urban landscapes. Expect to learn: how lessons can... -
- Advanced air mobility (AAM), vertiports and infrastructure
N111Airports have been the key gateways for intercity travelers. Likewise, vertiports will be the primary gateway for innovative air... -
- Advanced air mobility (AAM), vertiports and infrastructure
N111...
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- Airport design, planning and development
N103... -
- Airport design, planning and development
N103Large aviation capital development programs, like Toronto Pearson’s LIFT program, are facing unprecedented challenges, especially when it comes to... -
- Airport design, planning and development
N103An airport is a gateway and its design should reflect the region it serves, imparting a sense of welcome... -
- Airport design, planning and development
N103The presentation will describe and provide key lessons learned for planning and implementing airport expansion of major facilities in... -
- Airport design, planning and development
N103Perth Airport is undergoing an A$5bn consolidation to be completed by 2031. Key projects include a new parallel runway,... -
- Airport design, planning and development
N103... -
- Airport design, planning and development
Panel discussion: Collaboration between airlines and airports: navigating airside and landside spaceN103In the ever-evolving aviation landscape, the collaboration between airlines and airports is essential for overcoming the challenges posed by... -
- Airport design, planning and development
N103Airports of the future need incremental changes and innovation that anticipate diversity and seek design solutions so that all... -
- Airport design, planning and development
N103... -
- Airport design, planning and development
N103This presentation focuses on developing a sustainable airport mobility plan through a collaborative governance model. It emphasizes the need... -
- Airport design, planning and development
N103Driven by the Heathrow 2.0 strategy that established our net zero route, Heathrow developed an updated version of the... -
- Airport design, planning and development
N103At San Francisco International Airport (SFO), our design and development approach is driven by a commitment to decarbonization. Using... -
- Airport design, planning and development
N103... -
- Airport design, planning and development
N103This presentation explores the latest trends and innovations in airport design, planning, and development, emphasizing the need for sustainable... -
- Airport design, planning and development
N103As climate change accelerates and extreme weather events grow increasingly frequent and severe, coastal airports face unique challenges. Rising... -
- Airport design, planning and development
N103...
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- Airport design, planning and development – Middle East and Asia Pacific
N101... -
- Airport design, planning and development – Middle East and Asia Pacific
N101Over the past 16 years, Kempegowda International Airport, Bengaluru, has grown to be India's third-busiest airport in terms of... -
- Airport design, planning and development – Middle East and Asia Pacific
N101Through this joint presentation, attendees will gain a comprehensive understanding of the airfield program at King Salman International Airport.... -
- Airport design, planning and development – Middle East and Asia Pacific
N101The panel will explore how biophilic design, multimedia and innovative architecture redefine airport terminals. It will highlight how natural... -
- Airport design, planning and development – Middle East and Asia Pacific
N101We will introduce the groundbreaking planning and design-integrated approach undertaken at KSIA, which will redefine the aviation sector's response... -
- Airport design, planning and development – Middle East and Asia Pacific
N101... -
- Airport design, planning and development – Middle East and Asia Pacific
N101Developing hubs in thriving regions and future megahubs; strategies to handle increasing passenger volumes and cargo demands while maintaining... -
- Airport design, planning and development – Middle East and Asia Pacific
N101It's been two years since Matarat Holding Company embarked on a major project to transform Saudi Arabia's 26 airports... -
- Airport design, planning and development – Middle East and Asia Pacific
N101... -
- Airport design, planning and development – Middle East and Asia Pacific
N101Narita Airport is embarking on its most ambitious capital program to date, which includes building a new runway, centralizing... -
- Airport design, planning and development – Middle East and Asia Pacific
N101Hong Kong International Airport is pushing forward the Airport City blueprint that entails various commercial developments to create a... -
- Airport design, planning and development – Middle East and Asia Pacific
N101The presentation highlights new airport developments in the Guangzhou megalopolis, crucial for the Greater Bay Area. Baiyun International Airport... -
- Airport design, planning and development – Middle East and Asia Pacific
N101... -
- Airport design, planning and development – Middle East and Asia Pacific
N101An airport masterplan document provides a road map for efficiently meeting aviation demand through the foreseeable future while preserving... -
- Airport design, planning and development – Middle East and Asia Pacific
N101How can airports keep ahead of the curve in capacity building? Airports can stay ahead in capacity building by... -
- Airport design, planning and development – Middle East and Asia Pacific
N101Kaohsiung International Airport (IATA; KHHI), Taiwan's second-largest international airport, plans to expand its terminal capacity in two phases without... -
- Airport design, planning and development – Middle East and Asia Pacific
N101...
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- Aviation security, technology, process and people
N102... -
- Aviation security, technology, process and people
N102... -
- Aviation security, technology, process and people
N102The introduction of new security technologies in security checkpoints represents a major challenge, not only on a technical level,... -
- Aviation security, technology, process and people
N102This presentation explores how advanced technologies and a holistic approach to security optimize passenger flow and enhance operational safety... -
- Aviation security, technology, process and people
N102... -
- Aviation security, technology, process and people
N102Heathrow, with more security lanes than all other UK airports combined, faces unique challenges as the country’s biggest and... -
- Aviation security, technology, process and people
N102Reliance on connectivity and the internet is an increasingly critical feature of aviation security programs. Access control systems, identity... -
- Aviation security, technology, process and people
N102... -
- Aviation security, technology, process and people
N102The Smart Security Management Group (SSMG) is an international group of regulators, airport operators and government stakeholders who collaborate... -
- Aviation security, technology, process and people
N102Rohde & Schwarz, together with Dallas Fort Worth, aims to create a new de facto standard for US aviation... -
- Aviation security, technology, process and people
N102... -
- Aviation security, technology, process and people
N102In a developing digital landscape – perceived threats in cybersecurity within transportation networks (specifically airports) – MIA (Miami International... -
- Aviation security, technology, process and people
N102YVR successfully renovated its busiest security screening point while accommodating all passenger and employee flows with minimal impact on... -
- Aviation security, technology, process and people
N102Developing the next-gen security product, aiming to enhance threat detection and operational efficiency through over £1bn investment in technology... -
- Aviation security, technology, process and people
N102...
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- Commercial development – retail, F&B, concessions and experience
N105... -
- Commercial development – retail, F&B, concessions and experience
N105Commercial passenger experience and non-aero revenues at Saudi airports are surging, driven by the country’s clear strategy to transform... -
- Commercial development – retail, F&B, concessions and experience
N105Driven by the belief that collaboration unlocks customer benefits and commercial potential, Lufthansa Group, Munich Airport and the Miles... -
- Commercial development – retail, F&B, concessions and experience
N105Explore Denver International Airport’s US$2.5bn Concourse Expansion Program, focusing on its Concessions Development Plan. This presentation examines the creation... -
- Commercial development – retail, F&B, concessions and experience
N105... -
- Commercial development – retail, F&B, concessions and experience
N105Airports are undergoing a profound transformation, emerging as vibrant 'aerotropolises' that transcend mere flight connections to forge meaningful links... -
- Commercial development – retail, F&B, concessions and experience
N105This presentation focuses on the transition Schiphol Airport is making to reach passengers, from a multichannel approach with best-in-class... -
- Commercial development – retail, F&B, concessions and experience
N105This panel will explore the sense and nonsense of how digital innovation is revolutionizing the delivery of products and... -
- Commercial development – retail, F&B, concessions and experience
N105... -
- Commercial development – retail, F&B, concessions and experience
N105The presentation will explain how to create successful restaurant and retail programs in a post-pandemic business environment. While the... -
- Commercial development – retail, F&B, concessions and experience
N105Lithuanian Airports has more than 180 partners who help to ensure smooth operations, generate non-aviation revenues and contribute to... -
- Commercial development – retail, F&B, concessions and experience
N105How is the future of airport hospitality evolving to meet diverse passenger needs? Discover how high-end terminal and lounge... -
- Commercial development – retail, F&B, concessions and experience
N105... -
- Commercial development – retail, F&B, concessions and experience
N105Airport lounges have come a long way from the first iterations. They allow airlines to differentiate their service offering... -
- Commercial development – retail, F&B, concessions and experience
N105The presentation will explore the growing trend of exclusive, private terminals catering to affluent passengers seeking a premium experience.... -
- Commercial development – retail, F&B, concessions and experience
N105Luxury travel is flourishing and there is strong demand for luxury hospitality with the promise of confidentiality and exclusivity... -
- Commercial development – retail, F&B, concessions and experience
N105... -
- Commercial development – retail, F&B, concessions and experience
N105...
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- Customer service, passenger and workforce experience
TBC
... -
- Customer service, passenger and workforce experience
TBC
The CEO and president of JFKIAT, Roel Huinink, and Sevda Fevzi, the president and CEO of Sevly, will explore... -
- Customer service, passenger and workforce experience
TBC
The airline and its consultants have spent the last several years repeatedly auditing its hub airports across 600 variables... -
- Customer service, passenger and workforce experience
TBC
This session unveils a five-step framework for enhancing passenger experience across an airport network. Gain insights into personalized service... -
- Customer service, passenger and workforce experience
TBC
... -
- Customer service, passenger and workforce experience
TBC
As the manager overseeing six airports, Synkero prioritizes creating an exceptional customer service experience that ensures that passengers and... -
- Customer service, passenger and workforce experience
TBC
Recognized as a regional pioneer in customer experience, Dakar Blaise Diagne Airport is redesigning its passenger experience program. Redefining... -
- Customer service, passenger and workforce experience
TBC
Mactan-Cebu International Airport, celebrated for its unique architecture, believes a traveler’s vacation begins the moment they enter the terminal.... -
- Customer service, passenger and workforce experience
TBC
As a small airport in the Caribbean/North Atlantic, we face unique challenges and opportunities as we navigate the airport... -
- Customer service, passenger and workforce experience
TBC
... -
- Customer service, passenger and workforce experience
TBC
Aena promotes universal accessibility in its airports to ensure comfortable and safe travel for all passengers, including those with... -
- Customer service, passenger and workforce experience
TBC
... -
- Customer service, passenger and workforce experience
TBC
... -
- Customer service, passenger and workforce experience
TBC
The presentation will outline the trends in education and training, focusing on knowledge, competences and skills relevant to aviation... -
- Customer service, passenger and workforce experience
TBC
Join us as we delve into the transformative impact of sustainable training solutions on airport staff and passenger experience.... -
- Customer service, passenger and workforce experience
TBC
Schiphol was looking into various lifting aids. Due to laws related to working conditions, Schiphol had to invest in... -
- Customer service, passenger and workforce experience
TBC
...
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- Environment and sustainability
N115... -
- Environment and sustainability
N115The aviation industry faces dual challenges: accommodating growing air traffic while minimizing environmental impacts and meeting sustainability goals. The... -
- Environment and sustainability
N115The presentation will elaborate on how the Pakistan Airports Authority has integrated sustainability into every aspect of airport management... -
- Environment and sustainability
N115Presentation of Aena's photovoltaic plan, objectives, challenges and difficulties in its execution, as well as the unique execution aspects... -
- Environment and sustainability
N115... -
- Environment and sustainability
N115The discussion will focus on technical solutions for a safe, reliable, smart and sustainable future for airports. Taking the... -
- Environment and sustainability
N115The presentation will illustrate the nature-based approach to development recommended in the 2022 ADRM, with a focus on site... -
- Environment and sustainability
N115The PDXNext project is a US$2bn redevelopment of Portland’s airport, designed for high resilience in the face of growing... -
- Environment and sustainability
N115... -
- Environment and sustainability
N115Heathrow is committed to reducing operational waste by 2030 against rising passenger numbers. In collaboration with consultancy firm WSP,... -
- Environment and sustainability
N115Schiphol is aiming to become a fully circular airport by 2050. We cannot predict the future, but trends such... -
- Environment and sustainability
N115Airports are socio-economic ecosystems that live at the point where passengers change modes of transportation to reach their chosen... -
- Environment and sustainability
N115... -
- Environment and sustainability
N115As the aviation industry continues to grow, it is crucial to address the associated environmental challenges. Eurocontrol’s FlyingGreen provides... -
- Environment and sustainability
N115During recent years, the world has experienced the effects of climate change and the relevant need for a new... -
- Environment and sustainability
N115... -
- Environment and sustainability
N115...
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- Technovation
N106... -
- Technovation
N106New York City’s JFK International Airport is undergoing a US$19bn transformation into a world-class global gateway. By 2050, the... -
- Technovation
N106Discover the transformative power of AI in the airport industry! This presentation will explore the evolution from AI to... -
- Technovation
N106This session will explore how airports are adopting artificial intelligence (AI) technologies to optimize operations and enhance the passenger... -
- Technovation
N106... -
- Technovation
N106... -
- Technovation
N106This presentation takes a bold approach, challenging conventional wisdom about what it means to innovate in complex, established industries... -
- Technovation
N106A technology-forward improvement program at airports provides a framework to transform the design of airport technology infrastructure, strengthen cyber... -
- Technovation
N106The presentation demonstrates how shared data and situational awareness can significantly enhance airport operations, using Helsinki Airport as a... -
- Technovation
N106The panel will outline the industry-specific scenarios for generative AI, debunking what is a near-term outcome versus more futuristic... -
- Technovation
N106... -
- Technovation
N106Airports for Innovation (A4I) is a global alliance of 10 leading airports worldwide, co-founded by Aena and Aeroporti di... -
- Technovation
N106Understanding how passengers move through the airport, and how those patterns vary by flight, is key to making the... -
- Technovation
N106Frankfurt Airport consistently embraces cutting-edge technology to ensure high-quality customer experiences and enhance operations. This presentation will delve into... -
- Technovation
N106Passengers traveling through Malaysia's five (5) international airports are now benefitting from a major upgrade to their passenger processing... -
- Technovation
N106... -
- Technovation
N106Group ADP is implementing a groundbreaking solution for air quality and CO2 management at Paris-Charles de Gaulle Airport. Leveraging... -
- Technovation
N106The evolution of technology and processing power has opened many opportunities for the complex infrastructure in states. What was... -
- Technovation
N106...
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- Accessibility and assisted travel
N111... -
- Accessibility and assisted travel
N111As airports compete to elevate passenger experience while optimizing operational efficiency, enhanced wayfinding solutions present a significant opportunity for... -
- Accessibility and assisted travel
N111This presentation focuses on Seattle-Tacoma International Airport's (SEA) approach to investing in staff to further our accessibility program. SEA... -
- Accessibility and assisted travel
N111This presentation will explore the impact of advanced AI and software technology in transforming accessibility in public transportation, specifically... -
- Accessibility and assisted travel
N111... -
- Accessibility and assisted travel
N111... -
- Accessibility and assisted travel
N111Airports are often envisioned as our gateways to adventure, but for those with disabilities they are often gateways to... -
- Accessibility and assisted travel
N111In 2022 ENAC set up the “Italian Disability Advisory Board” with the aim of establishing a constant dialogue with... -
- Accessibility and assisted travel
N111Experience how an airport and a startup are revolutionizing accessibility for deaf travelers through the integration of American and... -
- Accessibility and assisted travel
N111... -
- Accessibility and assisted travel
N111...
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- Airport business – leadership and strategy
N115... -
- Airport business – leadership and strategy
N115As the world undergoes rapid transformations driven by factors such as climate change, technological innovation, and economic and geopolitical... -
- Airport business – leadership and strategy
N115The aviation industry, precisely the airport sector, has been incredibly alert and cognizant of the new kinds of challenges... -
- Airport business – leadership and strategy
N115This presentation explores the complexities of managing strategy across 27 airports under an airport holding company in Saudi Arabia.... -
- Airport business – leadership and strategy
N115In today's fast-paced world, effective strategy and driving change are crucial for creating lasting impact. This keynote explores the... -
- Airport business – leadership and strategy
N115... -
- Airport business – leadership and strategy
N115The aviation industry is always in a state of flux. Airlines are developing new routes, with new aircraft and... -
- Airport business – leadership and strategy
N115Join us for an intimate fireside chat as we explore the vision for tomorrow’s workforce from the executive vantage... -
- Airport business – leadership and strategy
N115A first-of-its-kind in the aviation industry, CEEA’s mission is to provide training and career pathways for youth from underserved... -
- Airport business – leadership and strategy
N115This discussion will begin with how we attract, then develop and retain the airport workforce. The panel will come... -
- Airport business – leadership and strategy
N115... -
- Airport business – leadership and strategy
N115...
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- Airport design, planning and development
N103... -
- Airport design, planning and development
N103This is an opportunity to listen and learn from industry leaders within the airport world of constructing new terminals... -
- Airport design, planning and development
N103Rotterdam The Hague Airport’s (RTHA) recent terminal design prioritizes CX and sustainability. RTHA is the innovation airport of the... -
- Airport design, planning and development
N103The spaces we live and work in can have a strong influence in the psychology of their users. In... -
- Airport design, planning and development
N103This presentation showcases Luis Vidal’s visionary approach, built on over 30 years of global architectural expertise. It presents an... -
- Airport design, planning and development
N103Fostering a strong sense of place is essential to every airport environment. Airports around the globe face the challenge... -
- Airport design, planning and development
N103... -
- Airport design, planning and development
N103Traditionally, airport designers define the completed project but typically overlook the complexities of construction and associated impacts to ongoing... -
- Airport design, planning and development
N103Schiphol has a very large capital investment portfolio of billions of euros for the coming years to maintain the... -
- Airport design, planning and development
N103SFO’s US$2.6bn Terminal 3 Project seeks to renovate and expand the existing terminal while maintaining live airline operations of... -
- Airport design, planning and development
N103Our industry is always faced with the challenge of limiting operational impacts during construction at airports while still meeting... -
- Airport design, planning and development
N103... -
- Airport design, planning and development
N103...
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- Aviation security, technology, process and people
N102... -
- Aviation security, technology, process and people
N102The Joint Open Architecture Steering Group (JOASG), which authored the second edition of the guidance document Open Architecture for... -
- Aviation security, technology, process and people
N102As AI technologies – from machine learning and computer vision to generative AI – continue to shape aviation operations,... -
- Aviation security, technology, process and people
N102Part 2 asks 'What answers do we have?' and dives into what is already working in AVSEC. Through examples,... -
- Aviation security, technology, process and people
N102... -
- Aviation security, technology, process and people
N102The growing availability of technological solutions to support security operations presents aviation security professionals and their organizations with a... -
- Aviation security, technology, process and people
N102Over the last 10 years, governments and companies have embraced adversary-based testing as the gold standard for understanding the... -
- Aviation security, technology, process and people
N102This final open discussion will focus on what's been happening over the past year that affects aviation security, with... -
- Aviation security, technology, process and people
N102...
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- Customer service, passenger and workforce experience
N104... -
- Customer service, passenger and workforce experience
N104We know intuitively that better experiences lead to better business outcomes, commercially and strategically. But in our very operational... -
- Customer service, passenger and workforce experience
N104The PHL Wingmate Pass is an exclusive amenity granting non-ticketed guests access to the secure side of the airport.... -
- Customer service, passenger and workforce experience
N104At Orlando International Airport, digital tools such as apps, kiosks and information screens help to personalize the travel experience,... -
- Customer service, passenger and workforce experience
N104This panel session will reveal future strategies that can positively impact non-aviation revenue by making airports more human and... -
- Customer service, passenger and workforce experience
N104... -
- Customer service, passenger and workforce experience
N104As multimodal transportation systems grow, seamless integration between travel modes is becoming vital, particularly at airport hubs. How can... -
- Customer service, passenger and workforce experience
N104San Francisco International Airport (SFO) is creating a new Airport Integrated Operations Center (AIOC) to enhance the passenger journey.... -
- Customer service, passenger and workforce experience
N104Achieving reliable and seamless flight connections at an airport is no easy task. Airlines, government authorities, ground services and... -
- Customer service, passenger and workforce experience
N104At Munich Airport's T2, we have been testing five different service robots over the last six years. From passenger... -
- Customer service, passenger and workforce experience
N104Since its inception in December 2022, our chatbot has transformed the passenger experience on Aena's network. Integrating key flight... -
- Customer service, passenger and workforce experience
N104... -
- Customer service, passenger and workforce experience
N104...
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- Digital identity and wallets in travel
N109... -
- Digital identity and wallets in travel
N109This session will focus on the discovery of new technologies for a faster and easier traveler experience. Participants will... -
- Digital identity and wallets in travel
N109In 2024, border authorities, airports and airlines are still gathering personal details from travelers with manual entry forms or... -
- Digital identity and wallets in travel
N109On 8 October 2024, the European Commission adopted two proposals to digitalize passports and identity cards, also called ‘EU... -
- Digital identity and wallets in travel
N109The Digi Yatra initiative, a shining example of collaboration between government authorities, airports, airlines, security agencies and technology providers,... -
- Digital identity and wallets in travel
N109... -
- Digital identity and wallets in travel
N109... -
- Digital identity and wallets in travel
N109IATA is jointly working with stakeholders on the industry standards to enable the One ID vision in an interoperable... -
- Digital identity and wallets in travel
N109... -
- Digital identity and wallets in travel
N109Join the government of Aruba, Indicio, and SITA for a deep dive into how DTCs are transforming border crossings.... -
- Digital identity and wallets in travel
N109... -
- Digital identity and wallets in travel
N109...
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- Facilities management and safety
N105... -
- Facilities management and safety
N105The presentation highlights challenges in passenger boarding bridge (PBB) operations, such as user training, staff productivity and performance consistency.... -
- Facilities management and safety
N105The Behind Closed Doors project explores a groundbreaking collaboration between architecture students and BER airport, rethinking restroom design to... -
- Facilities management and safety
N105Smart Facilities is not an innovation but a new way of working, where we aim to implement more data-driven... -
- Facilities management and safety
N105In an airport asset renewal program operational readiness is essential to ensure minimal disruption, operational continuity and stakeholder alignment... -
- Facilities management and safety
N105... -
- Facilities management and safety
N105Efficient and well-structured facility management is a key driver of passenger satisfaction and overall airport experience. From cleanliness and... -
- Facilities management and safety
N105As a leading innovator in transportation and airport infrastructure, We has worked in partnership with Groupe ADP to revolutionize... -
- Facilities management and safety
N105This presentation will delve into the innovative projects conducted by AENA, showcasing how drone technology has been integrated into... -
- Facilities management and safety
N105Automating the FOD detection process will generate benefits but also comes with challenges. The presentation will explain the challenges... -
- Facilities management and safety
N105... -
- Facilities management and safety
N105...
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- Increasing airport capacity and flexibility
N101... -
- Increasing airport capacity and flexibility
N101The modernization of Dallas Love Field was meant to reshape a 50-year-old facility into a long-term hub for one... -
- Increasing airport capacity and flexibility
N101This presentation explores innovative methodologies to leverage airport capacity in response to growing air traffic demand. Applying advanced data... -
- Increasing airport capacity and flexibility
N101With the tremendous development of AI in all sectors, aviation, as one of the most innovative industries in the... -
- Increasing airport capacity and flexibility
N101The Olympic and Paralympic Games are among the most watched sporting events in the world. How does an airport... -
- Increasing airport capacity and flexibility
N101In 2024, Rio de Janeiro hosted the G20 Summit, bringing together leaders from the world’s 20 largest economies. This... -
- Increasing airport capacity and flexibility
N101... -
- Increasing airport capacity and flexibility
N101Increased capacity for baggage make-up without extending the building is a dream that can come true in your organization.... -
- Increasing airport capacity and flexibility
N101Zurich Airport experiences significant disruptions due to meteorological phenomena like the Bise wind, which notably reduces runway capacity, leading... -
- Increasing airport capacity and flexibility
N101This presentation will focus on the long-term development strategies for Olbia and Alghero airports, both undergoing masterplanning to ensure... -
- Increasing airport capacity and flexibility
N101The panel will discuss the major challenges airports face as global air travel steadily returns to pre-pandemic levels while... -
- Increasing airport capacity and flexibility
N101... -
- Increasing airport capacity and flexibility
N101...
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- Technovation
N106... -
- Technovation
N106Join us as we share insights from an innovative trial focused on fully automating the last mile of baggage... -
- Technovation
N106Medium-size and large airports rely on high-performing automated baggage handling systems to screen and sort thousands of bags per... -
- Technovation
N106While fully automated baggage handling is the future, today’s solutions often fail to scale effectively. Airports and handlers face... -
- Technovation
N106Brussels Airport is transforming its baggage handling from traditional first-in, first-out to batch loading. This transformation actually entails a... -
- Technovation
N106The purpose of the eCONPAVE project is to develop an experimental prototype as an intelligent tool for the management... -
- Technovation
N106... -
- Technovation
N106For some time our industry has invested heavily in using data to better predict passenger behavior, interests and operations.... -
- Technovation
N106In this presentation, we will explore the proof-of-concept projects conducted by Aena and how these technologies have been successfully... -
- Technovation
N106This panel discussion dives into the reality of private wireless networks, separating hype from genuine revolution. Industry experts will... -
- Technovation
N106... -
- Technovation
N106...