Thorsten Merkle
professor of hospitality management,
ZHAW Hospitality Management Competency Group
Thorsten is an accomplished professional in the food and beverage industry, with extensive experience in airport concessions and hospitality management. He has a PhD in business and management, and his research has delved into passengers' food and beverage choices at airports, offering valuable insights for commercial airport operations. Thorsten serves as a professor of hospitality management in Zurich, Switzerland, and is a part-time flight instructor in the alpine canton of Valais.
Sessions
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08-Apr-2025N105Panel discussion: The next evolution of CX delighters in an airport
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