Siri Betts-Sonstegard
senior vice president, experience and design,
Pittsburgh International Airport
Siri is senior vice president of experience and design at Pittsburgh International Airport (PIT), where she leads the first service design department in a US airport. Her human-centered approach ensures PIT’s innovative new terminal and services are welcoming and accessible to all. With experience at Accenture, IBM and Memorial Sloan Kettering, Siri is an internationally recognized leader, speaker and educator advancing service innovation across aviation, healthcare and technology.
