Roberto Martín Davara
head of facilitation and passenger experience,
AENA
Roberto is responsible for the passenger experience within the Aena network, including 46 airports and two heliports in Spain. Applying a holistic data-driven approach, he and his team work toward setting new standards in the airport experience. He is a member of ACI World’s ASQ subcommittee and ACI Europe’s facilitation and customer services committee. He holds an MSc in aeronautical engineering and loves traveling the world.
Sessions
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08-Apr-2025N104Unlocking the secrets to an enjoyable airport journey
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09-Apr-2025TBCFrom metrics to moments: five steps to a unique PX
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