Raquel Blanco Martin
head of services and passenger experience division,
AENA
With over 16 years of experience at Aena, Raquel Blanco Martin is currently responsible for the Services and Passenger Experience division. This role includes defining and implementing strategies for service management, standardizing services across the Aena airport network and ensuring continuous improvement in passenger experience through efficient monitoring and control. Previously, she has held leadership roles in operations, safety and security at various airports, gaining a comprehensive understanding of the airport, managing diverse demands.
Sessions
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08-Apr-2025N104Unlocking the secrets to an enjoyable airport journey
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