Nuria Fermoso
senior manager, customer facilitation,
International Air Transport Association (IATA)
Nuria has extensive experience in the travel industry since 2008, setting standards and streamlining process efficiencies that enhance customer experience and satisfaction, and reduce costs for airlines and airports. She leads the European strategy to manage and coordinate the IATA programs to shape the landscape for modernizing the travel journey, covering the passenger experience and aviation facilitation perspectives. She does so for the European region in coordination with industry stakeholders and governments.
Sessions
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10-Apr-2025N109Next phase – the One ID PoC
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