Mark Allen
innovation, data and IT director,
Ethos Farm
Mark is director of innovation, data and insights at Ethos Farm, where he leads the creation of intelligent, people-centered data solutions that elevate the customer experience. He oversees a Fabric-based insights platform designed to capture and analyze CX data, transforming guest sentiment and service interactions into actionable intelligence for frontline teams and strategic leaders. With over 20 years in creative and technical product leadership, Mark combines user-centered design, agile delivery and AI-assisted tools to drive continuous CX improvement.
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