Kristen Berndt
director of baggage strategy and innovation,
United Airlines
Kristen is the director of baggage strategy and innovation at United Airlines, where she leads robotics and automation, baggage recovery, and resource management. She has been with United for 11 years, spanning various roles in that time. Prior to United, Kristen worked in the automotive, advertising and data analytics industries. She has been passionate about the airline baggage handling world ever since she studied industrial engineering at the University of Michigan.
Sessions
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08-Apr-2025N106Panel discussion: AI's impact on the airport workforce
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