Jamie Ratcliffe
senior baggage product development manager,
Heathrow Airport Ltd
At Heathrow Airport, Jamie Ratcliffe plays a pivotal role in shaping the future of baggage operations at one of the world’s busiest international hubs. With a career at Heathrow spanning multiple leadership roles – including capacity transformation, baggage business manager and terminal duty manager for T5, as well as APOC baggage service manager –Jamie brings deep operational insight and strategic vision to the airport’s baggage innovation efforts.
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