Jacqueline Grossgold
chief customer experience officer, aviation department,
The Port Authority of New York and New Jersey (JFK, LGA, EWR, SWF)
Jacqueline Grossgold is the aviation customer experience officer for the Port Authority of New York and New Jersey’s airport network JFK, EWR, LGA and SWF. With customer service at the forefront of the Port Authority’s mission, her team is advancing a program of change by reimagining the end-to-end customer journey, enhancing employee engagement, embracing technology and innovative solutions, and leveraging all channels of communication to provide a seamless and enjoyable experience for airport customers.
Sessions
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