Speakers

Elena has been working at Bologna Airport for 10 years, initially as an IT project manager, where she managed digitalization and innovation projects. Since 2019, she has contributed to the drafting of the innovation plan, aligning the digital strategy with customer experience objectives. Since 2021, she has been digital and customer experience manager, which includes the areas of quality, facilitation and benchmarking, and customer care. Personal fact: She enjoys running and nature.