Efrat Heyde Olsen
head of customer service,
Copenhagen Airport
As head of customer support and senior business development manager, Efrat Heyde Olsen focuses on passenger journey development at Copenhagen Airport (CPH). She is experienced in identifying strategic business opportunities, testing and implementing user-centred concepts at CPH. Her experience includes defining roadmaps, facilitation and collaborating with stakeholders to ensure timely and successful progress for new and innovative business initiatives.
Sessions
