Daniel Edwards
director of services,
Heathrow Airport
A highly experienced aviation CX professional, Daniel Edwards formerly led the VIP and Premium Services and was head of category for duty free, luxury, fashion, media and commercial telecoms for Heathrow. Additionally, he was business lead and director for Heathrow's award-winning air rail connection, Heathrow Express. In his current role, Edwards, his team and stakeholders have delivered a record-breaking 2025.
Personal fact:
Edwards is a passionate cancer awareness campaigner for the LGBTQ+ community.
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