Speakers

Claire Donnellan is a respected industry expert with over 30 years of experience in aviation with a unique combination across regional and international airlines and airports. She is an MBA and IAP designated and certified human-led design thinker and a former inhouse operations manager and customer experience practitioner. Her experience ranges from developing customer strategies and conceptual operations to undertaking stakeholder engagement activities. She combines an empathetic understanding of customer and aviation operations, to help shape and/or peer review experience and operational concepts across all stages of project development lifecycles. Claire a broad cross-section of airports, businesses and associations in an advisory capacity as they set and realign corporate strategies and set accountability through governance frameworks.