Speakers

Ana is the director of CSAT intelligence strategy at Ethos Farm. She is a consulting-led customer experience executive with deep expertise in global CX strategy, customer insights and experience design. With senior leadership roles spanning luxury retail, fashion and global brands, she has a proven track record in transforming customer feedback into strategic action, operational excellence and measurable business impact. Ana specializes in building insight-driven cultures, mentoring cross-functional teams and advancing organizations through scalable, maturity-aligned CX capability.