Airports are stressful places for travelers. Customers depend on the airport to solve problems and provide answers. Airport operators focus on facilities, processes and delivering great service through people. Airport-based businesses are viewed by some jobseekers as exciting prospects. Jobs at airports also present challenges that don’t exist with jobs outside our front door. Retaining the best talent takes effort and is worth it. There are simple, affordable things an airport can do to help. Let’s explore the value of the employee experience (EX) and keys to success through partnerships, recognition, professional development and discuss ways to measure the impact.

• Partnership: Everything starts with SEA stakeholders to ensure understanding, support and engagement and avoid confusion or competing priorities
• Fun moments can be simple and hosted at locations that intersect with airport workers and engage people who are excited to help
• Keys to recognition impact include making service targets easy to understand, simple to measure and with a focus on the most important results
• Job satisfaction is enhanced by personal and professional growth opportunities. No-cost training open to all supports both the business and the employee
• Measuring participation, engagement and feedback is simple. An annual workforce culture survey ensures priorities are met and serve employees