San Antonio International Airport is committed to becoming a barrier-free airport through an inclusive, forward-thinking terminal design. In partnership with the terminal design team, the airport formed a focus group of over 35 organizations representing the disability community. These partners were engaged early in the process to provide input on reducing physical, attitudinal, informational, systemic and technological barriers while enhancing customer service. Their feedback is shaping new airport-wide design standards that prioritize accessibility and dignity for all passengers. San Antonio is setting a new benchmark in inclusive airport design, and encourages airports worldwide to adopt similar collaborative approaches.

• Learn how to engage diverse stakeholders early in the design process, including disability advocacy organizations
• Understand how to recognize and eliminate physical, attitudinal, informational, systemic and technological barriers in airport environments
• Discover best practices for forming and managing community-based focus groups to gather meaningful design input
• Explore innovative technologies that enhance the travel experience for passengers with disabilities
• See how San Antonio International Airport’s approach can serve as a model for airports worldwide