Airports are often seen as passive infrastructure providers, with airlines, handlers and ATC responsible for driving operations. But recent developments show that there is a different way that benefits all stakeholders. Schiphol is shifting from reactive to proactive performance management. This presentation explores how traditional metrics like on-time performance fall short, and how Schiphol is redefining its role through leading indicators and strategic influence. Discover how airport operators can reclaim relevance and drive operational excellence, even when much is beyond their direct control.

• Learn how Schiphol shifts from reactive to proactive performance strategies in airport operations
• Discover why traditional KPIs like OTP don’t reflect true airport influence, and what works better
• Understand how airport operators can regain strategic relevance in a complex stakeholder ecosystem
• Gain practical strategies airports can use to lead performance, even with limited operational control