The presentation will discuss leveraging technology and biometrics to enable a self-service concept to transform the airport pass application and management process. This removes need for manual processing, increases staff productivity for the airport community and reduces manpower for airport pass office operations. This process is also applied to airport visitors, which reduces time spent to exchange passes, making the visitor experience better. The transformed process results in improved security and a better staff and visitor experience.

• Understand how a well-defined concept can drive use of technology smartly to improve the airport pass process
• Appreciate how various technologies and process reengineering can drive meaningful transformation
• A video demonstration of the transformed airport pass management process