This presentation explores how Hong Kong International Airport is setting new global benchmarks in passenger experience, operational excellence and strategic connectivity. By embracing digital transformation, integrating with the Greater Bay Area and fostering a culture of innovation, HKIA is redefining the role of major airports in a rapidly evolving aviation landscape. Attendees will gain insights into HKIA’s holistic approach, combining smart technology, sustainability and community engagement to deliver seamless journeys and resilient growth. The session offers actionable strategies for industry leaders seeking to elevate service quality, enhance competitiveness and futureproof their passenger terminals in a dynamic global environment.

• Smart security and seamless flow technologies streamline airport operations and boost passenger satisfaction
• Regional integration expands airport reach, resilience and connectivity with new transportation links
• Passenger-centric design and diverse offerings create a vibrant, engaging airport experience
• Sustainability and community engagement are essential for building future-ready, responsible airports
• Digital transformation and collaboration drive continuous improvement and service excellence