This session highlights how Queen Alia International Airport in Jordan has implemented a comprehensive commercial management system (CMS). The solution digitalizes billing and revenue processes, ensures transparency with concessionaires and provides real-time insights to optimize non-aeronautical revenue streams. By automating financial workflows and centralizing data, the airport enhances operational efficiency, minimizes revenue leakage and strengthens partner relationships. Attendees will learn how this digital transformation supports sustainable commercial growth while aligning with modern airport management practices. Queen Alia Airport’s success story illustrates the power of technology-driven transparency in maximizing airport performance and profitability.

• Implementing a centralized CMS to ensure transparency, efficiency and accuracy across all concessionaire and commercial revenue operations
• Enhancing decision-making with real-time analytics that empower airport teams to optimize non-aeronautical revenue and operational performance
• Driving sustainable commercial growth through digital transformation, enabling smarter partnerships and long-term value creation for airport ecosystems