March 17-19, 2026
Excel London, UK

Passenger Terminal CONFERENCE

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Transforming CLE: CLEvolution supports construction through engagement and experience

19 Mar 2026
Customer and workforce experience
CLEvolution is more than a campaign; it’s a strategic tool designed to guide Cleveland Hopkins International Airport through its transformation. While construction builds the physical foundation of the airport of the future, CLEvolution ensures passengers, employees and stakeholders remain informed, engaged and confident throughout the journey. Through clear communications, innovative marketing and a focus on guest experience, CLEvolution bridges the gap between disruption and progress. By telling the story of transformation in real time, the campaign strengthens trust, builds excitement and ensures the construction process feels like progress, not inconvenience, for the community CLE serves.
  • Construction is more than infrastructure: CLEvolution ensures progress is communicated, understood and embraced
  • Marketing builds momentum: campaigns generate excitement and pride in the airport’s future
  • Communication fosters trust: transparency helps passengers, employees and stakeholders navigate disruption confidently
  • Guest experience remains central: strategies minimize inconvenience and keep travelers engaged throughout construction
  • Transformation is shared: CLEvolution positions the community as partners in building tomorrow’s CLE
Speakers
Megan O'Connell, assistant director of marketing, communications and guest experience - Cleveland Hopkins International Airport

2026 Sponsors

LYNX (Bronze Sponsor)

  • Lynx_Sponsor


 

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