In the fast-paced world of airport operations, transformation often focuses on systems and processes. But what happens when you design change around people? This session explores how Manchester Airport Group is embedding behavioral change, coaching leaders and engaging teams to deliver transformation that sticks. The speakers will share practical insights from their work on workforce engagement, leadership development and co-creating change with frontline teams. Expect honest reflections, actionable strategies and a fresh perspective on the human side of airport transformation.

• Why behavioral change is critical to transformation success
• How to coach leaders and teams through change
• Co-creating change with frontline airport staff
• Embedding workforce engagement into transformation programs
• Building a culture of ownership and adaptability