March 17-19, 2026
Excel London, UK

Passenger Terminal CONFERENCE

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Rewiring the airport mindset: building a brain for MUC operations

19 Mar 2026
16
Day 3 - Technovation
What if your airport could think – not just about itself but about everyone it works with? At Munich Airport, we asked a bold question: What if the airport became a brain – one that thinks with its partners not just about them? The result: a process intelligence platform that doesn’t just visualize processes – it decodes them. This isn’t another dashboard story. It’s a story about building a digital brain for airport operations. One that senses errors before they happen, spots inefficiencies in real time and empowers teams to make smarter decisions without waiting for the monthly KPI.
  • Airports can think: learn how Munich Airport transformed from a reactive operator into a proactive decision-maker by building a digital brain
  • Collaboration is the new intelligence: discover how integrating third-party partners into the process intelligence layer benefits everyone
  • From monthly reports to instant decisions: see how real-time process intelligence replaced lagging KPIs, enabling teams to act before issues escalate
Speakers
Sherin Dawoud, innovation manager - Munich Airport
Julian Rott, head of data and processes - Munich Airport

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