March 17-19, 2026
Excel London, UK

Passenger Terminal CONFERENCE

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Planning for disruption: anticipating redevelopment impacts

19 Mar 2026
11
Day 3 - Customer and workforce experience
Redevelopment is inevitable, but disruption doesn’t have to be. This presentation outlines a strategic framework for navigating airport redevelopment challenges, driven by rising passenger volumes, aging infrastructure and evolving technologies. It guides stakeholders through planning, engagement and minimizing operational impacts while maintaining safety and security. Emphasis is placed on understanding scope, coordinating logistics and using visual tools – like drawings, phasing diagrams and digital models – to anticipate changes. By aligning stakeholder needs and adapting to unforeseen issues, the presentation offers a roadmap for delivering impactful airport projects efficiently, on time and within budget.
  • Managing live ops during construction: aircraft modeling, impact forecasting and airline coordination
  • Early stakeholder engagement enables smoother coordination, quicker decisions and fewer delays
  • Visual tools help non-technical teams grasp construction impacts and improve planning clarity
  • Visualization aligns teams and shows how phased planning reduces disruption to passengers and airlines
  • Track changes and adjust schedules to keep complex projects aligned, efficient and on budget
Speakers
Brendan Goodrich, manager, infrastructure planning - JetBlue Airways Corporation
Brendan Smith, lead civil aviation engineer - WSP USA

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