Brussels Airport’s travel planner turns flight intent into a dynamic, personalized journey plan, guiding passengers from 90 days before travel through every step at the airport. More than just finding a gate, it reduces stress and adds value with actionable insights: time advisor, security and border wait times, crowd forecasts, and proactive updates as conditions change. Along the way, these insights are paired with relevant commercial opportunities to enhance convenience. Delivered consistently across app, website and WhatsApp, the travel planner ensures a seamless, unified UX wherever passengers choose to engage.

• Why airports must invest beyond the terminal: digital channels are critical for passenger confidence, operational efficiency and commercial growth
• How airports can turn operational data into actionable insights for passengers
• How airports can combine digital passenger experience improvements with commercial opportunities
• One truth everywhere: ensure consistency across digital and physical parts of the airport
• Supporting the pre-travel phase: bringing reassurance to passengers and motivation to plan and book airport services in advance