How does one airport turn a federal operational initiative into a signature passenger experience? This chat explores Orlando International Airport’s deployment of biometric technology to support CBP's Enhanced Passenger Processing (EPP) program, turning a local strategy into a cornerstone of a national initiative. We’ll reveal the untold story: the business case for early adoption, the essential partnerships and the operational lessons learned that created a blueprint for the future of seamless travel in the US and across the globe.

• The blueprint for leveraging a federal program into a passenger experience advantage
• Beyond the RFP: forging an innovation partnership between airport, vendor and CBP
• A communications strategy for building public trust in biometrics and privacy
• The human factor: lessons in change management and passenger adoption of new tech
• Futureproofing your biometric strategy for the next wave of innovation