March 17-19, 2026
Excel London, UK

Passenger Terminal CONFERENCE

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Panel discussion: Turnaround wins – how empowering the golden triangle drives real change

18 Mar 2026
Room 14
Day 2 - Technovation
This panel explores how Vancouver Airport, Menzies Aviation and a major airline use AI-driven insights to improve aircraft turnaround performance. By enhancing collaboration across the airport, airline and ground handler – the 'Golden Triangle' – panelists will share tangible results in on-time performance, slot optimization and resource use. The discussion will include lessons learned, real-time outcomes and future opportunities, showing how even seasonal operations benefit from smarter coordination and data-informed decision-making.
  • Discover how AI improves aircraft turnaround efficiency
  • See how data boosts OTP, slot use and resource planning
  • Gain lessons from operational challenges, successes and user experiences
  • Learn how seasonal operations benefit from AI-driven planning
  • See how data supports decision-making across stakeholders
Chairperson
Jeffrey Schäfer, process owner aircraft turnaround - Royal Schiphol Group
Speakers
Albert Van Veen, vice president of innovation and chief information officer - Vancouver Airport Authority
Linda Veenstra, airport operations and contract manager - EasyJet
Laura Buying, service delivery manager - Menzies Aviation