March 17-19, 2026
Excel London, UK

Passenger Terminal CONFERENCE

Loading

Panel discussion: From wayfinding to in-flight comfort: New approaches to access on the ground and in the air

19 Mar 2026
Room 7
Day 3 - Barrier-free and inclusive travel
This panel brings together Miami International Airport and Air Canada to highlight the interconnectedness of delivering positive accessibility outcomes for passengers. The panellists will discuss the importance of consistency between airport facilities and services to in-flight comfort.
Chairperson
Kirk Goodlet, vice president - InterVistas Consulting
Speakers
Kerianne Wilson, director - customer accessibility - Air Canada
Maurice Jenkins, IAP A.A.E, chief innovation officer - Miami International Airport