We know technology advances such as robotics and AI are transforming the baggage experience. However, the challenge airports around the globe face is adaptability and trade-off – good to have versus need to have demarcation. This presentation shares a journey capturing market trends, innovation and opportunities for project flexibility. Attendees will gain insights into data-driven decision-making, baggage operational concepts and balancing pioneering tools with proven systems. Explore how new technologies will reshape BHS operations and redefine roles between ground staff and system operators. Key outcomes include improved operational efficiency, reduced cost per bag and enhanced passenger experience, improving airport reputation.

• Understanding the impact of innovative technologies on baggage operations
• Technological adaptation in a complex airport ecosystem
• Building a realistic roadmap for technology implementation