As one of the world’s busiest airports, LAX is balancing global connectivity with the need to deliver a seamless, inspiring passenger experience. This session explores how we are modernizing infrastructure, transforming terminals and reimagining mobility with projects like the automated people mover and new arrival sequences. Attendees will see how design, art and customer-focused innovations create a stronger sense of place while positioning LAX for upcoming global events, including the 2026 World Cup and 2028 Olympic Games. The transformation is about more than buildings – it is about people, culture and delivering a world-class journey.

• How a major hub is reshaping the passenger journey through terminal upgrades, wayfinding, mobility and curbside access
• Strategies for embedding culture and identity into the travel experience through art, food and design
• How upcoming global events drive airport transformation and investment in world-class facilities
• Lessons from HR and culture initiatives that build an engaged workforce and employer of choice