March 17-19, 2026
Excel London, UK

Passenger Terminal CONFERENCE

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Panel discussion: How agentic AI is transforming airport operations

17 Mar 2026
Room 14
Day 1 - Technovation
Agentic AI represents the next evolution beyond dashboards and copilots – systems that don’t just generate insights but can coordinate actions across airport operations. In complex, safety-critical environments like airports, that shift raises important questions about autonomy, governance and accountability. This panel brings together operator and technology leaders to explore where agentic AI can realistically create value today, what guardrails must be in place, and how airport executives should prepare. The discussion will move beyond hype to focus on operational reality: when AI starts acting, how much authority should we give it?
  • Understand how agentic AI differs from traditional automation
  • Identify practical airport use cases ready today
  • Recognize governance and accountability implications
  • Define the right human-in-the-loop model
  • Determine first steps to prepare your organization
Chairperson
Chuck Miwa, chief information officer - Ontario International Airport Authority
Speakers
Douglas Wycoff, director of digital technologies and innovation - Tampa International Airport
Maurice Jenkins, IAP A.A.E, chief innovation officer - Miami International Airport
Nicholas Woods, chief information officer - MAG (Airports Group)
Jack Lamport, strategic airport lead - Amazon Web Services