Passenger flow management systems (PFMS) have transformed how airports plan, operate and deliver seamless passenger journeys. However, most of that work has focused on improving the customer experience in the queue, neglecting opportunities for operational and planning improvements outside of check-in and security. This panel brings together key stakeholders to explore more expansive, real-world applications of crowd and flow analytics. We will discuss how PFMS data supports smarter construction design and long-term planning, delivers real-time operational intelligence and enhances the passenger journey from curb to gate. Attendees will gain insights into the practical use cases, challenges and opportunities of turning

• Real-world examples of where airports are driving value with passenger flow monitoring outside of security
• How to think of PFMS tech as a Swiss Army Knife that can solve more than just queue CX
• How to repurpose the data PFMS to extend the value of investments. Install once, solve twice
• What the future will look like when PFMS and the data they generate is ubiquitous