This presentation will provide an introduction to neurodiversity, its impact on the senses and differences in sensory processing. It will cover why airport buildings can make travel so difficult for hypersensitive individuals; the ovelap between neurodiversity, menstrual and menopausal comfort, long covid and other conditions; key principles for design and management, with quick takeaways that will help; resources that will guide airports on how to enhance customer experience; and an overview of forthcoming guidance in this area.

• About neurodiversity and its impact
• Design interventions for new and existing places
• Practical management tips
• The connection between biophilia and mental well-being
• How to make the journey part of the holiday experience to be enjoyed, not endured