The global evolution of the aeronautical sector can be seen as an opportunity to transform and enhance airport capabilities across all areas: operational, financial, commercial, hospitality, ESG, sustainability, digitalization and artificial intelligence. The presentation will explain ADP's global experience and how this transformation can be used to create value and improve relationships with grantors and stakeholders. It will discuss real-life cases such as ADP's airport concession in Santiago-Chile, QAIA in Amman-Jordan and Zagreb-Croatia, where the organization works with different countries, cultures and diverse concession models. It will also share the lessons learned in this changing world.

• After Covid, the paradigm changed and the challenges we face have to take it into consideration. The global strategy can't be hostage to the past
• Long-term relationships and common trust are key to growing together around connectivity, operational performance, financial and enviromental
• Balance between the global and local vision as a key element to progress with long-term vision
• Human leadership with multicultural teams as a driver to enrich performance
• Running an airport is no longer just managing pure infrastructure. It is a matter of managing complexity, uncertainty, relationships and trust between people