The presentation will showcase industry best practices within cruise terminal management, which should be adopted by airports for efficiencies. It will discuss the guest experience and how to measure and track; the power of PPPs and the upside for airport/terminal adoption; and an overhaul of the leadership system, which has been a failure at US airports.

• How the cruise industry has far superior operational efficiencies. Curb to ship in 7-10 minutes.
• The power of a PPP model. How it helps keep a lean team, pivot quickly, injection of funds, ROI, innovation
• Empowering and upskilling the workforce – ability to train and retain, and harness technologies to the benefit of employees and the organization
• Technology adoption – end-to-end tech through all traveling verticals. Digital dashboards with gamification for engagement and operational efficiency
• Obsolete leadership at airports – no vision, no goal or subject-matter expertise