As airports evolve from transit points to holistic experience hubs, personalization becomes the new language of hospitality. This session reveals how data and AI empower airports to create meaningful, human-centered connections across their ecosystems – from passengers and employees to airlines, brands and partners. By fusing digital intelligence with hospitality design, airports deliver seamless, emotionally resonant experiences that drive loyalty and operational excellence. Personalization transforms how travelers feel and how airport communities collaborate, strengthening relationships, improving efficiency and nurturing care. In an era where technology distances, intelligent hospitality brings people closer, making every interaction a moment of recognition and connection.

• How data and AI redefine airport hospitality – transforming personalization into a driver of human connection and loyalty
• Ways to merge digital intelligence with hospitality design to deliver seamless, emotionally resonant travel experiences
• How personalization enhances passenger satisfaction and operational excellence across the airport ecosystem
• Why intelligent hospitality strengthens collaboration among airports, airlines, brands and employees – building a culture of care
• How turning every interaction into a moment of recognition and relevance positions personalization as a true competitive advantage