As a small airport serving 6.3 million passengers annually in the Central America and Caribbean region, we take immense pride in our achievements. We have successfully navigated through various steps, phases and challenges to become the fifth airport in the world to attain Level 5 customer experience (CX) status. We believe it is essential to share our journey and experiences as an example to inspire and reinforce the importance of CX strategies in the industry globally. By highlighting our story, we aim to motivate other airports and organizations to continue striving for excellence in customer experience.

• How to become a Level 5 airport in CX, even as a small airport
• Strategies and steps throughout the journey
• Avoiding failures in the processes
• Motivate other airports and organizations to continue striving for excellence in customer experience
• Inspire and reinforce the importance of CX strategies in the industry globally