FM trends look simple – but how do they play out? Two early-career professionals offer a fresh Gen Z perspective on airport facility management. They examine how strategic decision-making, organizational structures and process optimization shape airport operations. The focus is on practical insights into balancing in-house capabilities with outsourced services and tackling real-world operational challenges. Drawing on experiences from day-to-day airport operations, the overview shows how airports can implement organizational and process improvements to enhance efficiency, ensure smooth operations and respond effectively to the evolving demands of next-gen facility management.

• Balancing in-house and outsourced FM tasks
• Turning FM expectations into practical, actionable solutions
• How digital tools support day-to-day airport FM