This presentation shares Changi's digital transformation journey and talks the audience through how we transform Changi's workforce and processes through digital innovation to meet the challenges of the AI era. The presentation will also focus on the making of Terminal X, Changi's digital campus for innovation.

• Digital transformation to enhance passenger experience and increase manpower productivity
• Making of Terminal X, Changi's campus for digital transformation and innovation
• How to build a culture of failing fast, rapid experimentation and prototyping in the context of managing an airport