Our presentation will unveil the exciting transformation of the information service environment at Zurich Airport. In addition to strategically placed manned desks, we have introduced a state-of-the-art digital solution for other areas. This innovative system provides passengers with quick access to relevant information, and offers free web calls, live chats and video calls. The new solution not only makes it easier for passengers to find help but also enables staff to interact with them seamlessly across the airport. This ensures that passengers receive timely and location-relevant assistance. Join us to explore this exciting advancement.

• Enhanced passenger experience: passengers access information and assistance easily, improving their journey
• Increased staff efficiency: staff manage inquiries efficiently through web calls, live chats and video calls
• Digital touchpoints: key areas without manned desks are getting connected to the information network
• Technological innovation: innovative digital solutions enhance passenger and staff experiences