Most airports reserve ORAT for mega projects; Aéroports de Montréal made it a daily habit. Over five years, ADM has embedded right-sized ORAT into routine changes (infrastructure, systems, equipments) so day one runs like day 100. This session shares a lightweight playbook: early stakeholder alignment; clear readiness criteria; focused technical trials and human-experience simulations; and clean handovers with on-shift coaching. The results: fewer disruptions, faster adoption and a better passenger experience. Attendees leave with practical templates and simple governance to scale ORAT without big-project overheads.

• ADM’s path to daily ORAT: history, context and key lessons
• Right-size ORAT for routine changes without big-project overheads
• A repeatable micro-cycle: align, trial, simulate, hand over
• Set clear readiness criteria to de-risk day one
• Choose minimum-viable technical trials and human-experience simulations