The commercial team at Tenerife-North Airport was given the internal task to improve the quality perception level among the surrounding airports and become the best in the region. The team wants to share the experience of visiting peer lounges and the insights extracted from this analysis, as well as the process to transform these ideas into tangible results. The specific initiatives include projects already finished, projects that will still be ongoing by 2026 and longer-term topics that will be implemented in future renovations and expansion of the airport’s lounge, along with the airport expansion program.

• Insights from analyzing the surrounding airport lounges
• Improvements achieved by analyzing back-office operations
• Implementation into a program of continuous improvement
• Improvements for future renovations and expansions of the lounge