Do you want to create a bold new concession program that reflects the character of your city? Concession redevelopment is a critical aspect of modern airport management and development. It’s not just about aesthetics, but a strategic move that affects financial performance, customer satisfaction and airport branding. Airports that invest in modern, flexible, customer-focused concession areas are better positioned to thrive in a highly competitive global travel market. This session focuses on the importance of collaboration between airport properties and planning to align commercial goals with operational efficiency and infrastructure constraints to ensure a passenger-friendly, future-ready program.

• Redeveloping a concession program can reshape its character from purely functional to vibrant, culturally meaningful and reflective of local identity
• Collaboration creates a unified understanding of the project's mission, enhances efficiency and innovation, and uses resources more strategically
• A cohesive business and facility plan leads to a cohesive concession plan, better lease structure, operational efficiency and customer satisfaction